Create Amazing Customer Experiences with Parature, from Microsoft


Leverage Knowledge

Boost employee productivity and deliver the right answers at the right time.


Empower Your Customers

Empower customers with intelligent and guided online self-service, accessible 24/7.


Provide Care Everywhere

Provide consistent engagement across channels including the web, live chat, social, mobile and more.

Parature Advantage

Discover the Parature Advantage

Parature is a cloud-based customer service solution that empowers brands and organizations to deliver consistent care anytime, anywhere through a powerful combination of knowledge management, self-service and multi-channel engagement. Quick to deploy, scalable and flexible, and mobile-responsive, discover the customer support software solution that many of the world’s leading brands are using to deliver productive, proactive and personalized customer care.

Questions? We’ve got answers. 1-877-GO-PARATURE

Get Weekly Customer Service Best Practices & Insights

2015 Global Customer Service Report: Customer Expectations and Location, Location, Location
Read More »
Vote for a Telecom Dedicated to Customer Service and Community in the Constellation SuperNova Awards
Read More »
Customer Service Rivalries
Pleased to Beat You: Customer Service Needs Better Rivalries
Read More »