Create Amazing Customer Experiences
Parature is a cloud-based solution that creates amazing customer experiences through a combination of knowledge management, self-service and multi-channel interactions:
- Leverage Knowledge: Boost employee productivity with quick access to consistent and organized information.
- Empower Your Customers: Empower consumers with intelligent and guided self-service, accessible 24/7.
- Provide Care Everywhere: Provide consistent engagement across channels for precise, personalized support.
Starting with case management and then Parature’s knowledge management capabilities, brands can easily access and deliver consistent information across departments internally, and then also across channels to the customer.
Adding Parature’s self-service portal, repetitive inquiries on high-cost channels – as well as overall support costs – are noticeably and effectively reduced. Customer satisfaction increases through the availability of 24/7 answers and information.
With a strong and centralized customer service and support foundation in place, brands can then consistently deliver precise and personalized engagement across all major channels.
This enhanced effectiveness and efficiency empowers customer service representatives (CSRs) to focus on creating amazing customer experiences, so that brands can leverage exceptional customer service as a competitive differentiator.
- 100% Cloud
- Unified Service Channels
- Quick Deployment
- Scalable and Flexible Software
- Branded Portal Experience
- Mobile Responsive
“Parature has allowed us to bridge the gap between wanting to deliver a good customer experience and actually doing it.”
— Eric McKirdy, Global Customer Care Manager at Ask.com