| Video is Worth a Thousand Words in Customer ServiceYAHOO! |
05/16/2013 |
| The New and Smarter CustomerInternet Evolution |
05/15/2013 |
| 5 Keys to Enterprise Knowledge Management1to1 Media |
05/14/2013 |
| Parature Named 2013 CRM Excellence Award Winner by TMC and CUSTOMER MagazineSeattle Post Intelligencer |
05/10/2013 |
| Parature Named 2013 CRM Excellence Award Winner by TMC and CUSTOMER MagazineSan Francisco Chronicle |
05/10/2013 |
| 9 Ways to Measure Social Customer ServiceCustomerThink |
05/07/2013 |
| Tech Titans 2013: 100 Leaders of Washington’s Tech WorldWashingtonian Magazine |
04/30/2013 |
| Predictions and Customer Service Trends for 2013Customer Service Zone |
04/29/2013 |
| 4 Best Practices for Better Government Customer Service DeliveryeGovernment Resource Center |
04/23/2013 |
| Two Great Tastes That Taste Great Together: Customer Service + Social MarketingYAHOO! |
04/22/2013 |
| 4 Best Practices for Better Government Customer Service DeliveryCustomer Service Insights |
04/21/2013 |
| Providing Customer Service on Twitter Builds Brand CharacterBusiness2Community |
04/20/2013 |
| Infographic: Connecting with Mobile CustomersCustomerThink |
04/19/2013 |
| What’s the Buzz? The Customer Service Week in ReviewExaminer.com |
04/13/2013 |
| Quark Selects Parature to Provide Cloud-based Customer Service PlatformCUSTOMER Magazine |
04/10/2013 |
| FCR: Hitting a Home Run for Your Customer Service TeamCustomerThink |
04/07/2013 |
| Improving the Web ExperienceKMWorld |
04/01/2013 |
| Quark Selects Parature to Provide Cloud-based Customer Service PlatformSan Francisco Chronicle |
04/01/2013 |
| 12 Questions for Cloud Indentity ManagementMSP Today |
04/01/2013 |
| The Benefits of Social Media for Higher EducationBusiness2Community |
04/01/2013 |
| Customer Service is No Longer a Script; It’s a ConversationBusiness2Community |
03/28/2013 |
| Parature Users Conference Brings Together Customer Support Professionals across Major IndustriesSeattle Post Intelligencer |
03/25/2013 |
| Nexus of Forces Shifts Government IT Spending: Mobile Tops PrioritiesInTheCapital |
03/19/2013 |
| Emotion Trumps Monetary Reward When It Comes to Customer LoyaltyCustomerThink |
03/18/2013 |
| Parature Named a Two-Time Winner in the 2013 Stevie® Awards for Sales and Customer ServiceSeattle Post Intelligencer |
03/13/2013 |
| Consumers are Willing to Spend More on Excellent Customer Service, But Are Businesses?CustomerThink |
03/04/2013 |
| Self-Service Trends: Helping Customers Service Themselves1to1 Media |
03/04/2013 |
| 5 Top Customer Service Articles for the Week of March 4Shep Hyken |
03/04/2013 |
| Planview to Present at ParaFest 2013 Users Conference in Las VegasMy San Antonio |
03/04/2013 |
| Parature Named a 2013 CRM Magazine Service Leader Award WinnerSan Francisco Chronicle |
03/04/2013 |
| CRM Service Awards: Service LeadersCRM Magazine |
03/01/2013 |
| Parature Recognized as 2013 CRM Watchlist Winner for Leading Customer Service SoftwareSeattle Post Intelligencer |
02/28/2013 |
| Parature Recognized as 2013 CRM Watchlist Winner for Leading Customer Service SoftwareSeattle Post Intelligencer |
02/28/2013 |
| Consumers are Willing to Spend More on Excellent Customer Service, But Are Businesses?YAHOO! News |
02/27/2013 |
| 18 Customer Facts Marketers Can’t IgnoreBranding Strategy Insider |
02/25/2013 |
| Customers Demand Connectivity: Keeping Up in the Digital MarketplaceBetter Communication Results |
02/22/2013 |
| CRM Watchlist 2013 Winners: Customer Service Served HotZDNet |
02/21/2013 |
| Nobody Puts Baby in a Corner: It’s Time for Social Customer Service to ShineBusiness 2 Community |
02/15/2013 |
| Parature Chief Financial Officer Named a SmartCEO Magazine Executive Management Award WinnerManagement Digest |
02/12/2013 |
| Citizen Satisfaction on the Rise for Federal Government – Better Websites Spur IncreaseCustomer Think |
02/07/2013 |
| Parature Named as Finalist in 2013 Stevie Awards for Sales and Customer ServiceSeattle Post Intelligencer |
02/05/2013 |
| Parature and Microsoft Expand Partnership to Deliver a Complete, Multi-channel Customer Service SystemSan Francisco Chronicle |
02/03/2013 |
| Need-to-Know Online Customer Service StatisticsSocial Media Today |
02/01/2013 |
| Case Management Takes Dynamic TurnCRM Magazine |
02/01/2013 |
| 7 Cool Customer Service Apps for Small BusinessAmerican Express Open Forum |
01/30/2013 |
| Parature and Microsoft Expand PartnershipDestination CRM |
01/30/2013 |
| Microsoft Teams Up With Parature to Enhance Customer Service in DynamicsAllThingsD |
01/29/2013 |
| Customer Service Software Leader Parature Delivers Significant Growth in 2012 with Product Launches and Major Customer WinsYahoo! News |
01/25/2013 |
| CRM Watchlist 2013: And Now the Winners!ZDNet.com |
01/21/2013 |
| Parature Adds 20 Million End Users in 2012Washington Post |
01/20/2013 |
| CRM Watchlist 2013: It All Starts… Now. The FinalistsZDNet |
01/07/2013 |
| The Customer Experience Crystal Ball: Predictions for 20131to1 Media |
01/07/2013 |
| 12 Customer Service Quotes to Inspire You in 2013Customer Think |
01/03/2013 |
| St. Joseph’s University Selects Parature to Support Approximately 9,000 StudentsDigital Journal |
01/03/2013 |
| Social Customer Service: With Great Power Comes Great ResponsibilitySocial Media Today |
12/30/2012 |
| Customer Service Trends Companies Can’t Ignore in 2013Business 2 Community |
12/28/2012 |
| The 10 Customer Service Secrets of St. NickSocial Media Today |
12/21/2012 |
| Parature Announces Keynote Speakers for 2013 ParaFestYahoo! News |
12/19/2012 |
| What the CIT GAP 50 Results Say About Virginia’s Tech SectorWashington Business Journal |
12/13/2012 |
| CIT Announces Winners of CIT’s GAP 50 Entrepreneur AwardsSan Francisco Chronicle |
12/13/2012 |
| The True Cost of Customer ServiceAutopreneur.com |
12/12/2012 |
| 6 Customer Service Trends to Watch in 2013Business 2 Community |
12/12/2012 |
| Piecing Together Multichannel SupportCRM Magazine |
12/04/2012 |
| Social Media Trends to Watch in 2013CustomerThink |
11/29/2012 |
| Why Mobile is the Next Major Development in Customer ServiceBusiness-Software.com |
11/26/2012 |
| Putting a Price on Social Customer Value1to1 Media |
11/26/2012 |
| Parature’s Best Customer Service AdviceBusiness 2 Community |
11/26/2012 |
| Parature Ranked Among Fastest Growing Companies in North AmericaDigital Market Today |
11/15/2012 |
| Parature Ranked Among Fastest Growing Companies in North American on Deloitte’s 2012 Technology Fast 500Yahoo! News |
11/15/2012 |
| Improving Your Customer Service Could Be Worth Big BucksTIME Business |
11/12/2012 |
| Six Tips to Increase Customer LoyaltyBaseline Magazine |
11/07/2012 |
| Social Customers’ Great Expectations: 83% Want a Response Within a DayCustomerThink |
11/07/2012 |
| Why Phone Customer Service Matters to Online RetailersRetail Online Integration |
11/06/2012 |
| 6 Tips to Better Customer Service with Mobile ConsumersMobile Marketer |
11/02/2012 |
| Customer Delight Doesn’t Have to Cost Big BucksBusiness 2 Community |
11/01/2012 |
| Duke Chung Named GAP 50 Entrepreneur Awards FinalistCenter for Innovative Technology |
11/01/2012 |
| Parature’s New Social Monitor Product Empowers Customer Service Teams to Drive EngagementCRMXchange |
10/28/2012 |
| Parature Introduces Social MonitorWashington Post |
10/28/2012 |
| Parature Annouces Global ParaFest 2013 ConferenceYahoo! News |
10/25/2012 |
| Another Customer Service Option for Facebook as Parature Social Monitor LaunchesAllFacebook |
10/17/2012 |
| Parature Introduces the First Social Monitoring Product Designed for Customer Service TeamsYahoo! News |
10/17/2012 |
| Parature Unveils Social Monitoring Product for Customer ServiceDestination CRM |
10/17/2012 |
| Seven Tips for Multichannel Service SuccessCRM Magazine |
10/12/2012 |
| Tweeting the Big Picture: Three Social Media Trends Colleges and Universities Should AdoptUniversity Business |
10/02/2012 |
| How Higher Ed Can Master Student Recruitment on Social MediaSocial Media Today |
10/01/2012 |
| The New Customer: Multi-channel, Mobile & Social Converge to Redefine BusinessCUSTOMER Magazine |
10/01/2012 |
| Fusing the Multichannel Service Connection1to1 Media |
10/01/2012 |
| Social Customer Service: Moving Beyond the Hype to the Big Picture1to1 Media |
09/18/2012 |
| Making a Better Connection with Mobile CustomersSocial Media Today |
09/18/2012 |
| Parature Named to Inc. 500|5000 List for Sixth Consecutive YearSan Francisco Chronicle |
09/10/2012 |
| 3 Customer Service Trends to Watch1to1 Media |
09/03/2012 |
| Customers Want Real People, Not Robots on Social MediaCustomer Think |
08/31/2012 |
| Social Media is Good BusinessBaseline Magazine |
08/29/2012 |
| The New Engagement Platform Drives The Shift From TransactionsConstellation Research |
08/27/2012 |
| 4 Reasons Why Customers Turn to Social Media for Service and SupportCustomer Think |
08/21/2012 |
| Parature Partners with Winvale for Expanded Distribution through GSA ScheduleVirtual Strategy Magazine |
08/15/2012 |
| Parature Partners with Winvale for Expanded Distribution through GSA ScheduleYahoo! News |
08/15/2012 |
| Putting Mobile at the Heart of Customer Service1to1 Magazine |
08/06/2012 |
| 5 Tools to Turn Social Listening into Customer Service ActionSoftware Advice |
08/03/2012 |
| 4 Tips for Fielding Student Questions via FacebookCampus Technology |
08/02/2012 |
| Parature Releases Next-Gen Version of Service DeskDestinationCRM.com |
08/01/2012 |
| Parature Releases Next-Gen Version of Service DeskVirtual Strategy Magazine |
07/30/2012 |
| Parature Unveils New Service DeskTMCnet.com |
07/30/2012 |
| Parature Launches Next-Gen Version of Service DeskYahoo! News |
07/30/2012 |
| Customer Service 2.0DestinationCRM.com |
07/20/2012 |
| Parature Receives Double Nod in The Ultimate Customer Service Guide 2012Fonolo.com |
07/17/2012 |
| Parature Says Live Chat to Become More Prominent in Multichannel Contact CentersTMCnet.com |
07/17/2012 |
| 12 Considerations for Connecting with Millennial CustomersSocial Media Today |
07/13/2012 |
| First Contact Resolution: 6 Tips for Getting Customer Service Right the First TimeCustomer Think |
07/10/2012 |
| Listening to the Voice of the CustomerCRM Magazine |
07/01/2012 |
| The 6 Worst (and Best!) Phrases in Customer ServiceCustomerThink.com |
06/27/2012 |
| Help Yourself Help DesksCampus Technology |
06/26/2012 |
| Where in the World is Online Customer Service?CIO Today |
06/19/2012 |
| Capital Buzz: Parature’s Former Chief Executive Reprises RoleWashington Post |
05/28/2012 |
| Parature Named to List of 10 Best Customer Service Infographics for 2012Fonolo |
05/27/2012 |
| Parature Hires as Education Niche ExpandsWashington Business Journal |
05/11/2012 |
| Parature Named to Top 10 Social Customer Service Blogs of 2012Fonolo |
05/02/2012 |
| Meeting and Managing Social Customer ExpectationsCRM Magazine |
05/01/2012 |
| How to Convert Unhappy Customers on the InternetFox Business News |
04/24/2012 |
| 8 Ways to Offer Better Customer Service on FacebookMashable |
04/19/2012 |
| NNDS Employs Parature for Multi-channel Customer SupportDestination CRM |
04/16/2012 |
| 8 Steps to Create a Customer Service Strategy for Social Media AgeCRM Magazine |
04/01/2012 |
| Top 10 Customer Service Trends for 2012Customer Think |
03/22/2012 |
| How to Maintain Traditional Customer Service in the Social Media AgeMashable |
03/02/2012 |
| The 2012 Service LeadersCRM Magazine |
03/01/2012 |
| Give Your Customers What They Need Without Them Having to AskCRM Magazine |
01/31/2012 |
| CRM Watchlist 2012 Winners – Customer Service Strikes AgainZDNet |
01/30/2012 |
Read the latest Parature news including our announcements regarding product releases, new customers, events, industry awards and media coverage. For more articles and information, visit Parature’s premier customer service blog. To include Parature or insights from our management team in an article or other media opportunity, please contact us.