News & Awards

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Read the latest Parature news including our announcements regarding product releases, new customers, events, industry awards and media coverage. For more articles and information, visit Parature’s premier customer service blog. To include Parature or insights from our management team in an article or other media opportunity, please contact us.

Press Releases
Parature Announces Keynote Speakers for 2014 Customer Service Conference 01/29/2014
Microsoft Acquires Parature to Add Leading Customer Self-service Suite to Microsoft Dynamics CRM 01/07/2014
Parature Announces 2014 Customer Service Conference 12/04/2013
Frost & Sullivan Recognizes Parature for Efficiently Leveraging Social Media to Offer Outstanding Customer Service 11/06/2013
Parature Named 2013 Northern Virginia Technology Council Innovator Awards Finalist 10/15/2013
ZINK Imaging, Inc. Selects Parature to Provide Cloud-Based Customer Service 09/10/2013
Parature Named to Inc. Magazine’s Inc. 500|5000 List for Seventh Consecutive Year 08/27/2013
Parature Announces Latest Version of Its Multichannel Customer Service Software at CRM Evolution 2013 08/19/2013
Parature Receives Frost & Sullivan North American Customer Value Enhancement Award 07/31/2013
Parature Recognized as a Market Pillar in Info-Tech Research Group’s Customer Service Knowledge Management Report 07/10/2013
Parature Unveils Social Customer Service Suite, Empowering Brands with Integrated 24/7 Social Support and Engagement 06/27/2013
Advertas Selects Parature to Develop an Integrated Customer Support Solution for a Seismic Interpretation Software Platform 06/12/2013
Northern Virginia Technology Council Selects Parature as Two-Time Nominee for 2013 Hot Ticket Awards 05/29/2013
Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center 05/23/2013
Parature Named 2013 CRM Excellence Award Winner by TMC and CUSTOMER Magazine 05/08/2013
Quark Selects Parature to Provide Cloud-based Customer Service Platform 04/01/2013
Parature Users Conference Brings Together Customer Support Professionals across Major Industries to Gain the Competitive Edge in Customer Service 03/25/2013
Parature Named a Two-Time Winner in the 2013 Stevie® Awards for Sales & Customer Service 03/13/2013
Parature Named a 2013 CRM Magazine Service Leader Award Winner 03/04/2013
Parature Recognized as a 2013 CRM Watchlist Winner 02/28/2013
Parature Chief Financial Officer Named a SmartCEO Magazine Executive Management Award Winner 02/12/2013
Parature Named as Finalist in 2013 Stevie Awards for Sales & Customer Service 02/04/2013
Parature and Microsoft Expand Partnership to Deliver a Complete, Multi-Channel Customer Service System 01/30/2013
Customer Service Software Leader Parature Delivers Significant Growth in 2012 with Product Launches and Major Customer WinsNew Product Lines for Social and Mobile Customer Service Contribute to Company’s Continued Success and Profitability 01/22/2013
Saint Joseph’s University Selects Parature to Support Approximately 9,000 StudentsSaint Joseph’s Joins More than 350 Education Customers who Use Parature for Streamlined, Multichannel Student Support 01/03/2013
In The News

Parature On-Demand Support Software is in the news. Learn more about our company, our clients, and our latest coverage in the press.

4 Ways Millennials Have Changed University CommunicationCollege Recruiter 02/5/2014
Betting Big Bucks on the Real Omnichannel DealCRM Buyer 02/4/2014
How Experts Would Fix 8 Twitter MisstepsSoftware Advice / Customer Service Investigator 02/3/2014
Parature Announces Keynote Speakers for 2014 Customer Service ConferencePR Web 01/29/2014
Social Media: The Customer Service Channel By the People, For the PeopleCustomer Think 01/24/2014
Forrester’s Kate Leggett Discusses 2014 Customer Service Trends at ParafestParafest.com 01/23/2014
Microsoft rounds out CRM portfolio with ParatureTelecomAsia 01/22/2014
Delivering on Customer Expectations – Omnichannel or Otherwise1to! Media 01/21/2014
10 Things Customer-Obsessed Companies Do DifferentlyBusiness2Community 01/19/2014
5 Customer Service Apps to Step Up Your GameC2C Resources 01/15/2014
Come Together, Right Now, Over Me: Companies Get Acquisitive About the Customer ExperienceTMC CUSTOMER Magazine 01/15/2014
Microsoft Just Put These 3 Companies Out of BusinessForbes 01/13/2014
Bringing Customer Service Back to CRM with ParatureMicrosoft Dynamics 01/12/2014
Microsoft Acquisition Gives Parature a Shot at Global ReachWashington Post 01/10/2014
Microsoft’s Acquisition of Parature a Win All Around, Analysts SayMSDynamicsWorld 01/10/2014
Parature Acquisition Deal Boosts Microsoft Dynamics CRM SolutionGartner 01/09/2014
Microsoft’s Parature Pick Shakes Up CRM SpaceDiginomica 01/08/2014
Microsoft Parature Buy: Think Self-Service CRMInformation Week 01/7/2014
Microsoft to Buy Cloud-based Software Maker ParatureReuters 01/07/2014
Microsoft’s Parature Buy Nets Self-Service Portal CapabilitiesGigaom 01/07/2014
Microsoft Acquires Parature To Better Position Against Multichannel Customer Service VendorsForrester 01/07/2014
Microsoft’s Parature Acquisition Focuses on Customer ExperienceCMS Wire 01/07/2014
Microsoft Acquires Parature: The AnalysisEsteban Kolsky, ThinkJar 01/07/2014
Microsoft Dynamics CRM Strengthens Offerings with Parature AcquisitionDestinationCRM 01/07/2014
Microsoft Acquires Parature For $100M In Deal To Bolster Knowledge Base For Dynamics CRM PlatformTechCrunch 01/06/2014
Microsoft Acquires ParatureThe Wall Street Journal 01/06/2014
Microsoft Dynamics CRM Acquires Parature for Customer Service CapabilitiesConstellation Research 01/06/2014
Microsoft Acquires Cloud Customer Service Player ParatureRe/code 01/06/2014
5 Social CRM Traps Retailers Should AvoidCRM Buyer 12/30/2013
Get Ahead: 6 Take Note Customer Service Trends for 2014Business2Community 12/22/2013
Millennials Will Have Unprecedented Spending PowerSolution Providers for Retail 12/12/2013
The 2014 Buzzword That Will Transform Customer Service DeliveryBusiness2Community 12/20/2013
7 Social Customer Engagement Tips from Buddy the ElfBusiness2Community 12/11/2013
The Social App MapSoftware Advice 12/11/2013
Crafting A Customer Centric CultureCustomerThink 12/11/2013
3 Ways Analytics are Transforming Customer ServiceZopim 11/20/2013
Using Customers’ ‘Just Google it’ Attitudes to Your Advantage1to1 Media 11/14/2013
What Millennials Reveal About the Future of Mobile MarketingMobile Marketer 11/14/2013
Announcing the 50 on Fire DC Finalists for TechInTheCapital 11/14/2013
CRM Watchlist 2014: The Day Draws NearZDNet 11/14/2013
10 Multichannel Customer Service Takeaways from ForresterBusiness2Community 11/13/2013
BYOD: Support Students Via Their Own Devices 11/13/2013
Expert: Look for Mobile to Push Holiday RevenueBizReport 11/7/2013
Frost & Sullivan Recognizes Parature for Leveraging Social MediaContact Center World 11/6/2013
30 Articles Marketers Must Read Before the End of 2013TrackMaven 11/5/2013
Top 4 Customer Service Apps for Large BusinessesCall Care 11/4/2013
Top 4 Customer Service Apps for Large BusinessesCall Care 11/4/2013
Social, Not Solo: Why Customer Care Must Rely Upon Multichannel Service1to1 Media 10/28/2013
13 Startling Social Customer Service StatisticsSocial Media Today 10/23/2013
Three Ways to Enable Social Customer Service in Your Contact CenterCMS Newswire 10/15/2013
5 Traps to Avoid in Social CRM for RetailCRM Buyer 10/15/2013
Engaged Employees + Engaged Customers = 240% Increase in Business OutcomesCustomerThink 10/10/2013
The Rise of the Self-Service CustomerWalkMe.com 10/1/2013
Northern Virginia Technology Council Announces Finalists of the 2013 Innovator AwardsCNBC 09/26/2013
It’s Official: Social CRM is No Longer a Trend You Should be WatchingCustomer Think 09/25/2013
The Power of People: Cultivating Social Communities1to1 Media 09/23/2013
5 Top Customer Service Articles for the Week of September 23, 2013Hyken.com 09/23/2013
Big, Messy Data & The Internet of ThingsSilicon Angle 09/19/2013
Addressing the #1 Customer Service Expectation: It’s About TimeIn The Capital 09/18/2013
Consistently Good Customer Service Has Knowledge at Its CoreYAHOO! 09/18/2013
Best-In-Class Companies Recognized by Frost & Sullivan for Growth, Innovation & LeadershipFrost & Sullivan 09/12/2013
Top 4 Customer Service Apps for Large BusinessesCallCare 09/12/2013
Your Brand is in Your Customers’ HandsCustomer Think 09/11/2013
ZINK Imaging Selects Parature to Provide Cloud-based Customer ServiceMiami Herald 09/10/2013
Millennial Customer Expectations At Any AgeBusiness2Community 09/05/2013
Schools Need to Rethink Their CRM ApproachesCRM Magazine / DestinationCRM 09/01/2013
Customer Service, The Next Generation: 8 Megatrends Evolving Customer ServiceYAHOO! 08/31/2013
Ask.com Revamps its Self-Service System1to1 Media 08/28/2013
Parature Named to Inc. 500 | 5000 List for Seventh Consecutive YearThe Boston Globe 08/27/2013
Multi-Channel Customer Service Upgraded Thanks to ParatureWalkMe.com 08/27/2013
Internet of Things Will Bring More API HeadachesITBusinessEdge 08/26/2013
Brace for Impact: Retailers Must Master Mobile Sales and ServiceSocial Media Today 08/23/2013
Big Data Gets Bigger as Internet of Things AwakensIT Business Edge 08/23/2013
Parature Announces the Latest Version of Its Multichannel Customer Service SoftwareTMCNet/Customer Magazine 08/19/2013
Parature Announces the Latest Version of Its Multichannel Customer Service SoftwareSan Francisco Chronicle 08/19/2013
Parature Announces the Latest Version of Its Multichannel Customer Service Software at CRM EvolutionDestination CRM 08/19/2013
Customer Service in the Age of the Internet of ThingsHarvard Business Review 08/16/2013
18 Interesting Stats to Get You Rethinking Your Customer Service ProcessSalesforce Blog 08/14/2013
Summer Reading – Thoughts on Gartner’s Latest CRM CEC Magic QuadrantDigital Clarity Group 08/08/2013
Customer Service Champion: Ask.comBusiness2Community 07/31/2013
Customer Behaviour and Their Customer Service Choices Trump New Technology Every TimeAdrianSwinscoe.com 07/29/2013
Capital BusinessThe Washington Post 07/28/2013
The Evolution of Customer ServiceSocial Media Today 07/25/2013
Give Your Customers What They Need Before They AskCustomer Think 07/17/2013
Gartner MQ: CRM Customer Engagement CenterCMS NewsWire 07/16/2013
5 Considerations for Choosing Who’s in Charge of Social Customer CareBusiness2Community 07/16/2013
Made-to_Order Customer ExperiencesDestination CRM 07/12/2013
The Rise of the Mobile Customer and How to Reach ThemMyCustomer.com 07/12/2013
U.S. Government Needs to Adopt Customer Relationship Management Best PracticesService Delivery in Government 07/10/2013
3 Little Words Everyone Longs to Hear: Government Employee EngagementYAHOO! News 07/4/2013
The Voice of the Customer in the Digital AgeDirect Marketing News 07/01/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersCNBC 06/27/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersReuters 06/26/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersWashington Technology 06/26/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersWashington Business Journal 06/26/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersYAHOO News! 06/26/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersWall Street Journal 06/26/2013
Can You Hear the Tweets?Forbes 06/25/2013
Parature Announces the Launch of a New Social Customer Service PlatformIn the Capital 06/25/2013
Parature Launches Social Media MonitorWashington Business Journal 06/25/2013
Parature Unveils Social Customer Service SuiteCRM Magazine/DestinationCRM 06/25/2013
Parature Unveils Social Customer Service SuiteTMC/Customer Magazine 06/25/2013
Why Your CRM Data Needs to Go Social1to1 Media 06/24/2013
INFOGRAPHIC: The Financial Impact of Customer ServiceCustomer Service Insights 06/24/2013
5 Top Customer Service Articles for the Week of June 17, 2013Shep Hyken 06/17/2013
5 Reasons Why It’s Time to Chat with Your CustomersYAHOO! 06/15/2013
Government Customer Service Outlook: Forecast Calls for CloudsIn The Capital 06/12/2013
Advertas Selects Parature to Develop an Integrated Customer Support Solution for a Seismic Interpretation Software PlatformDigital Journal 06/12/2013
The Rise of Mobile Customers and How to Reach ThemLinkedIn Today 06/11/2013
INFOGRAPHIC: Connecting with Mobile CustomersCrowdCare 06/10/2013
3 Ways to Personalize the Customer Experience Without Getting Too PersonalBusiness2Community 06/10/2013
Government Customer Service Success Hinges on “No Wrong Door” ApproachExplore B2B 06/06/2013
Vendor Landscape: Customer Service Knowledge Management Suites: Social Media & Social Collaboration Rule the RoostInfo-Tech 06/03/2013
Collaboration Meets Community PlatformsCRM Magazine 06/01/2013
5 Key Words of Advice from the World’s Most Famous Customer Service RepresentativeCustomer Think 05/31/2013
Millennials Want It All: So Give It to ThemLinkedIn Today 05/31/2013
Colleges Streamlining Their Help DesksUniversity Business 05/31/2013
NVTC Selects Parature as Two-Time Nominee for 2013 Hot Ticket AwardsVirtual Strategy Magazine 05/29/2013
Engaging with Millennial Customers through Social MediaHuffington Post 05/29/2013
How Can We Provide Better Customer Service? Create Software that Lets Customers Serve Each OtherGigaOM 05/26/2013
Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement CenterSan Francisco Chronicle 05/23/2013
Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement CenterDigital Journal 05/23/2013
Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement CenterSeattle Post Intelligencer 05/23/2013
Millennial Customers: A little Less Conversation, A Little More ActionCustomer Think 05/20/2013
The Genius Behind Apple Customer ServiceYAHOO!, LinkedIn Today, Business2Community 05/17/2013
Are You Born for Customer Service?YAHOO! NEWS, Customer Think, Business2Community 05/17/2013
Video is Worth a Thousand Words in Customer ServiceYAHOO! 05/16/2013
The New and Smarter CustomerInternet Evolution 05/15/2013
5 Keys to Enterprise Knowledge Management1to1 Media 05/14/2013
Ignoring Your Customers is a Bad Idea and Other Brand Advocacy Must ReadsCiceron 05/13/2013
4 Best Practices for Better Government Customer Service DeliveryExplore B2B 05/13/2013
The Importance of the Customer Experience: 10 Important Stats for 2013Technically Marketing 05/10/2013
Parature Named 2013 CRM Excellence Award Winner by TMC and CUSTOMER MagazineSeattle Post Intelligencer 05/10/2013
Parature Named 2013 CRM Excellence Award Winner by TMC and CUSTOMER MagazineSan Francisco Chronicle 05/10/2013
Cloud-Based Customer Service: Quark Software’s Implementation of Parature’s Cloud Portal and Its BenefitsLimeLight Blog 05/02/2013
9 Ways to Measure Social Customer ServiceCustomerThink 05/07/2013
Tech Titans 2013: 100 Leaders of Washington’s Tech WorldWashingtonian Magazine 04/30/2013
Predictions and Customer Service Trends for 2013Customer Service Zone 04/29/2013
Turn Unhappy Customers Into Lifelong FansTed Rubin Blog 04/27/2013
4 Best Practices for Better Government Customer Service DeliveryeGovernment Resource Center 04/23/2013
Two Great Tastes That Taste Great Together: Customer Service + Social MarketingYAHOO! 04/22/2013
4 Best Practices for Better Government Customer Service DeliveryCustomer Service Insights 04/21/2013
Providing Customer Service on Twitter Builds Brand CharacterBusiness2Community, YAHOO!, Business2Community 04/20/2013
Infographic: Connecting with Mobile CustomersCustomerThink 04/19/2013
What’s the Buzz? The Customer Service Week in ReviewExaminer.com 04/13/2013
Quark Selects Parature to Provide Cloud-based Customer Service PlatformCUSTOMER Magazine 04/10/2013
FCR: Hitting a Home Run for Your Customer Service TeamCustomerThink, Business2Community, YAHOO! 04/07/2013
Improving the Web ExperienceKMWorld 04/01/2013
Quark Selects Parature to Provide Cloud-based Customer Service PlatformSan Francisco Chronicle 04/01/2013
12 Questions for Cloud Identity ManagementMSP Today 04/01/2013
The Benefits of Social Media for Higher EducationBusiness2Community 04/01/2013
Customer Service is No Longer a Script; It’s a ConversationBusiness2Community 03/28/2013
Parature Users Conference Brings Together Customer Support Professionals across Major IndustriesSeattle Post Intelligencer 03/25/2013
Nexus of Forces Shifts Government IT Spending: Mobile Tops PrioritiesInTheCapital 03/19/2013
Emotion Trumps Monetary Reward When It Comes to Customer LoyaltyCustomerThink 03/18/2013
Parature Named a Two-Time Winner in the 2013 Stevie® Awards for Sales and Customer ServiceSeattle Post Intelligencer 03/13/2013
Consumers are Willing to Spend More on Excellent Customer Service, But Are Businesses?CustomerThink 03/04/2013
Self-Service Trends: Helping Customers Service Themselves1to1 Media 03/04/2013
5 Top Customer Service Articles for the Week of March 4Shep Hyken 03/04/2013
Planview to Present at ParaFest 2013 Users Conference in Las VegasMy San Antonio 03/04/2013
Parature Named a 2013 CRM Magazine Service Leader Award WinnerSan Francisco Chronicle 03/04/2013
CRM Service Awards: Service LeadersCRM Magazine 03/01/2013
Parature Recognized as 2013 CRM Watchlist Winner for Leading Customer Service SoftwareSeattle Post Intelligencer 02/28/2013
Parature Recognized as 2013 CRM Watchlist Winner for Leading Customer Service SoftwareSeattle Post Intelligencer 02/28/2013
Consumers are Willing to Spend More on Excellent Customer Service, But Are Businesses?YAHOO! News 02/27/2013
18 Customer Facts Marketers Can’t IgnoreBranding Strategy Insider 02/25/2013
Customers Demand Connectivity: Keeping Up in the Digital MarketplaceBetter Communication Results 02/22/2013
CRM Watchlist 2013 Winners: Customer Service Served HotZDNet 02/21/2013
Nobody Puts Baby in a Corner: It’s Time for Social Customer Service to ShineBusiness 2 Community 02/15/2013
Parature Chief Financial Officer Named a SmartCEO Magazine Executive Management Award WinnerManagement Digest 02/12/2013
Citizen Satisfaction on the Rise for Federal Government – Better Websites Spur IncreaseCustomer Think 02/07/2013
Parature Named as Finalist in 2013 Stevie Awards for Sales and Customer ServiceSeattle Post Intelligencer 02/05/2013
Parature and Microsoft Expand Partnership to Deliver a Complete, Multi-channel Customer Service SystemSan Francisco Chronicle 02/03/2013
Need-to-Know Online Customer Service StatisticsSocial Media Today 02/01/2013
Case Management Takes Dynamic TurnCRM Magazine 02/01/2013
7 Cool Customer Service Apps for Small BusinessAmerican Express Open Forum 01/30/2013
Parature and Microsoft Expand PartnershipDestination CRM 01/30/2013
Microsoft Teams Up With Parature to Enhance Customer Service in DynamicsAllThingsD 01/29/2013
Customer Service Software Leader Parature Delivers Significant Growth in 2012 with Product Launches and Major Customer WinsYahoo! News 01/25/2013
CRM Watchlist 2013: And Now the Winners!ZDNet.com 01/21/2013
Parature Adds 20 Million End Users in 2012Washington Post 01/20/2013
CRM Watchlist 2013: It All Starts… Now. The FinalistsZDNet 01/07/2013
The Customer Experience Crystal Ball: Predictions for 20131to1 Media 01/07/2013
12 Customer Service Quotes to Inspire You in 2013Customer Think 01/03/2013
St. Joseph’s University Selects Parature to Support Approximately 9,000 StudentsDigital Journal 01/03/2013
Awards

Parature continues to be acknowledged as a leading Customer Support and Help Desk solutions provider. Below is a listing of awards and industry recognition.

Parature Named 2014 CRM Magazine Service Leader 03/2014
Frost & Sullivan Recognizes Parature for Efficiently Leveraging Social Media to Offer Outstanding Customer Service 11/2013
Parature Named 2013 Northern Virginia Technology Council Innovator Awards Finalist 10/2013
Parature Named to Inc. 500 | 5000 Fastest Growing Private Companies List for Seventh Consecutive Year 08/2013
Parature Receives Frost & Sullivan North American Customer Value Enhancement Award 07/2013
Parature Recognized as a Market Pillar in Info-Tech Research Group’s Customer Service Knowledge Management Report 07/2013
Northern Virginia Technology Council Selects Parature as Two-Time Nominee for 2013 Hot Ticket Awards 05/2013
Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center 05/2013
Parature Named a 2013 TMC and CUSTOMER Magazine CRM Excellence Award Winner 05/2013
Parature CEO Selected to Washingtonian Magazine’s 2013 Tech Titans 04/2013
Parature Named a 2013 CRM Magazine Service Leader Award Winner 03/2013
Parature Named a Two-Time 2013 Stevie Awards for Sales and Customer Service Winner 02/2013
Parature Named as Finalist in 2013 Stevie Awards for Sales & Customer Service 02/2013
Parature Named a 2013 CRM Watchlist Winner 01/2013
Parature CFO Bob Aldrich Selected as SmartCEO Executive Management Award Winner 01/2013