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Parature On-Demand Support Software is in the news. Learn more about our company, our clients, and our latest coverage in the press.

Parature Announces Keynote Speakers for 2014 Customer Service Conference 01/29/2014
Parature Announces 2014 Customer Service Conference 12/04/2013
Frost & Sullivan Recognizes Parature for Efficiently Leveraging Social Media to Offer Outstanding Customer Service 11/06/2013
Parature Named 2013 Northern Virginia Technology Council Innovator Awards Finalist 10/15/2013
ZINK Imaging, Inc. Selects Parature to Provide Cloud-Based Customer Service 09/10/2013
Parature Named to Inc. Magazine’s Inc. 500|5000 List for Seventh Consecutive Year 08/27/2013
Parature Announces Latest Version of Its Multichannel Customer Service Software at CRM Evolution 2013 08/19/2013
Parature Receives Frost & Sullivan North American Customer Value Enhancement Award 07/31/2013
Parature Recognized as a Market Pillar in Info-Tech Research Group’s Customer Service Knowledge Management Report 07/10/2013
Parature Unveils Social Customer Service Suite, Empowering Brands with Integrated 24/7 Social Support and Engagement 06/27/2013
Advertas Selects Parature to Develop an Integrated Customer Support Solution for a Seismic Interpretation Software Platform 06/12/2013
Northern Virginia Technology Council Selects Parature as Two-Time Nominee for 2013 Hot Ticket Awards 05/29/2013
Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center 05/23/2013
Parature Named 2013 CRM Excellence Award Winner by TMC and CUSTOMER Magazine 05/08/2013
Quark Selects Parature to Provide Cloud-based Customer Service Platform 04/01/2013
Parature Users Conference Brings Together Customer Support Professionals across Major Industries to Gain the Competitive Edge in Customer Service 03/25/2013
Parature Named a Two-Time Winner in the 2013 Stevie® Awards for Sales & Customer Service 03/13/2013
Parature Named a 2013 CRM Magazine Service Leader Award Winner 03/04/2013
Parature Recognized as a 2013 CRM Watchlist Winner 02/28/2013
Parature Chief Financial Officer Named a SmartCEO Magazine Executive Management Award Winner 02/12/2013
Parature Named as Finalist in 2013 Stevie Awards for Sales & Customer Service 02/04/2013
Parature and Microsoft Expand Partnership to Deliver a Complete, Multi-Channel Customer Service System 01/30/2013
Customer Service Software Leader Parature Delivers Significant Growth in 2012 with Product Launches and Major Customer WinsNew Product Lines for Social and Mobile Customer Service Contribute to Company’s Continued Success and Profitability 01/22/2013
Saint Joseph’s University Selects Parature to Support Approximately 9,000 StudentsSaint Joseph’s Joins More than 350 Education Customers who Use Parature for Streamlined, Multichannel Student Support 01/03/2013
In The News

Parature On-Demand Support Software is in the news. Learn more about our company, our clients, and our latest coverage in the press.

4 Ways Millennials Have Changed University CommunicationCollege Recruiter 02/5/2014
Betting Big Bucks on the Real Omnichannel DealCRM Buyer 02/4/2014
How Experts Would Fix 8 Twitter MisstepsSoftware Advice / Customer Service Investigator 02/3/2014
Parature Announces Keynote Speakers for 2014 Customer Service ConferencePR Web 01/29/2014
Social Media: The Customer Service Channel By the People, For the PeopleCustomer Think 01/24/2014
Forrester’s Kate Leggett Discusses 2014 Customer Service Trends at ParafestParafest.com 01/23/2014
Microsoft rounds out CRM portfolio with ParatureTelecomAsia 01/22/2014
Delivering on Customer Expectations – Omnichannel or Otherwise1to! Media 01/21/2014
10 Things Customer-Obsessed Companies Do DifferentlyBusiness2Community 01/19/2014
5 Customer Service Apps to Step Up Your GameC2C Resources 01/15/2014
Come Together, Right Now, Over Me: Companies Get Acquisitive About the Customer ExperienceTMC CUSTOMER Magazine 01/15/2014
Microsoft Just Put These 3 Companies Out of BusinessForbes 01/13/2014
Bringing Customer Service Back to CRM with ParatureMicrosoft Dynamics 01/12/2014
Microsoft Acquisition Gives Parature a Shot at Global ReachWashington Post 01/10/2014
Microsoft’s Acquisition of Parature a Win All Around, Analysts SayMSDynamicsWorld 01/10/2014
Parature Acquisition Deal Boosts Microsoft Dynamics CRM SolutionGartner 01/09/2014
Microsoft’s Parature Pick Shakes Up CRM SpaceDiginomica 01/08/2014
Microsoft Parature Buy: Think Self-Service CRMInformation Week 01/7/2014
Microsoft to Buy Cloud-based Software Maker ParatureReuters 01/07/2014
Microsoft’s Parature Buy Nets Self-Service Portal CapabilitiesGigaom 01/07/2014
Microsoft Acquires Parature To Better Position Against Multichannel Customer Service VendorsForrester 01/07/2014
Microsoft’s Parature Acquisition Focuses on Customer ExperienceCMS Wire 01/07/2014
Microsoft Acquires Parature: The AnalysisEsteban Kolsky, ThinkJar 01/07/2014
Microsoft Dynamics CRM Strengthens Offerings with Parature AcquisitionDestinationCRM 01/07/2014
Microsoft Acquires Parature For $100M In Deal To Bolster Knowledge Base For Dynamics CRM PlatformTechCrunch 01/06/2014
Microsoft Acquires ParatureThe Wall Street Journal 01/06/2014
Microsoft Dynamics CRM Acquires Parature for Customer Service CapabilitiesConstellation Research 01/06/2014
Microsoft Acquires Cloud Customer Service Player ParatureRe/code 01/06/2014
5 Social CRM Traps Retailers Should AvoidCRM Buyer 12/30/2013
Get Ahead: 6 Take Note Customer Service Trends for 2014Business2Community 12/22/2013
Millennials Will Have Unprecedented Spending PowerSolution Providers for Retail 12/12/2013
The 2014 Buzzword That Will Transform Customer Service DeliveryBusiness2Community 12/20/2013
7 Social Customer Engagement Tips from Buddy the ElfBusiness2Community 12/11/2013
The Social App MapSoftware Advice 12/11/2013
Crafting A Customer Centric CultureCustomerThink 12/11/2013
3 Ways Analytics are Transforming Customer ServiceZopim 11/20/2013
Using Customers’ ‘Just Google it’ Attitudes to Your Advantage1to1 Media 11/14/2013
What Millennials Reveal About the Future of Mobile MarketingMobile Marketer 11/14/2013
Announcing the 50 on Fire DC Finalists for TechInTheCapital 11/14/2013
CRM Watchlist 2014: The Day Draws NearZDNet 11/14/2013
10 Multichannel Customer Service Takeaways from ForresterBusiness2Community 11/13/2013
BYOD: Support Students Via Their Own Devices 11/13/2013
Expert: Look for Mobile to Push Holiday RevenueBizReport 11/7/2013
Frost & Sullivan Recognizes Parature for Leveraging Social MediaContact Center World 11/6/2013
30 Articles Marketers Must Read Before the End of 2013TrackMaven 11/5/2013
Top 4 Customer Service Apps for Large BusinessesCall Care 11/4/2013
Top 4 Customer Service Apps for Large BusinessesCall Care 11/4/2013
Social, Not Solo: Why Customer Care Must Rely Upon Multichannel Service1to1 Media 10/28/2013
13 Startling Social Customer Service StatisticsSocial Media Today 10/23/2013
Three Ways to Enable Social Customer Service in Your Contact CenterCMS Newswire 10/15/2013
5 Traps to Avoid in Social CRM for RetailCRM Buyer 10/15/2013
Engaged Employees + Engaged Customers = 240% Increase in Business OutcomesCustomerThink 10/10/2013
The Rise of the Self-Service CustomerWalkMe.com 10/1/2013
Northern Virginia Technology Council Announces Finalists of the 2013 Innovator AwardsCNBC 09/26/2013
It’s Official: Social CRM is No Longer a Trend You Should be WatchingCustomer Think 09/25/2013
The Power of People: Cultivating Social Communities1to1 Media 09/23/2013
5 Top Customer Service Articles for the Week of September 23, 2013Hyken.com 09/23/2013
Big, Messy Data & The Internet of ThinkgsSilicon Angle 09/19/2013
Addressing the #1 Customer Service Expectation: It’s About TimeIn The Capital 09/18/2013
Consistently Good Customer Service Has Knowledge at Its CoreYAHOO! 09/18/2013
Best-In-Class Companies Recognized by Frost & Sullivan for Growth, Innovation & LeadershipFrost & Sullivan 09/12/2013
Top 4 Customer Service Apps for Large BusinessesCallCare 09/12/2013
Your Brand is in Your Customers’ HandsCustomer Think 09/11/2013
ZINK Imaging Selects Parature to Provide Cloud-based Customer ServiceMiami Herald 09/10/2013
Millennial Customer Expectations At Any AgeBusiness2Community 09/05/2013
Schools Need to Rethink Their CRM ApproachesCRM Magazine / DestinationCRM 09/01/2013
Customer Service, The Next Generation: 8 Megatrends Evolving Customer ServiceYAHOO! 08/31/2013
Ask.com Revamps its Self-Service System1to1 Media 08/28/2013
Parature Named to Inc. 500 | 5000 List for Seventh Consecutive YearThe Boston Globe 08/27/2013
Multi-Channel Customer Service Upgraded Thanks to ParatureWalkMe.com 08/27/2013
Internet of Things Will Bring More API HeadachesITBusinessEdge 08/26/2013
Brace for Impact: Retailers Must Master Mobile Sales and ServiceSocial Media Today 08/23/2013
Big Data Gets Bigger as Internet of Things AwakensIT Business Edge 08/23/2013
Parature Announces the Latest Version of Its Multichannel Customer Service SoftwareTMCNet/Customer Magazine 08/19/2013
Parature Announces the Latest Version of Its Multichannel Customer Service SoftwareSan Francisco Chronicle 08/19/2013
Parature Announces the Latest Version of Its Multichannel Customer Service Software at CRM EvolutionDestination CRM 08/19/2013
Customer Service in the Age of the Internet of ThingsHarvard Business Review 08/16/2013
18 Interesting Stats to Get You Rethinking Your Customer Service ProcessSalesforce Blog 08/14/2013
Summer Reading – Thoughts on Gartner’s Latest CRM CEC Magic QuadrantDigital Clarity Group 08/08/2013
Customer Service Champion: Ask.comBusiness2Community 07/31/2013
Customer Behaviour and Their Customer Service Choices Trump New Technology Every TimeAdrianSwinscoe.com 07/29/2013
Capital BusinessThe Washington Post 07/28/2013
The Evolution of Customer ServiceSocial Media Today 07/28/2013
Give Your Customers What They Need Before They AskCustomer Think 07/17/2013
Gartner MQ: CRM Customer Engagement CenterCMS NewsWire 07/16/2013
5 Considerations for Choosing Who’s in Charge of Social Customer CareBusiness2Community 07/16/2013
Made-to_Order Customer ExperiencesDestination CRM 07/12/2013
The Rise of the Mobile Customer and How to Reach ThemMyCustomer.com 07/12/2013
U.S. Government Needs to Adopt Customer Relationship Management Best PracticesService Delivery in Government 07/10/2013
3 Little Words Everyone Longs to Hear: Government Employee EngagementYAHOO! News 07/4/2013
The Voice of the Customer in the Digital AgeDirect Marketing News 07/01/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersCNBC 06/27/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersReuters 06/26/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersWashington Technology 06/26/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersWashington Business Journal 06/26/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersYAHOO News! 06/26/2013
NVTC Announces 2013 Hot Ticket Award Finalists and WinnersWall Street Journal 06/26/2013
Can You Hear the Tweets?Forbes 06/25/2013
Parature Announces the Launch of a New Social Customer Service PlatformIn the Capital 06/25/2013
Parature Launches Social Media MonitorWashington Business Journal 06/25/2013
Parature Unveils Social Customer Service SuiteCRM Magazine/DestinationCRM 06/25/2013
Parature Unveils Social Customer Service SuiteTMC/Customer Magazine 06/25/2013
Why Your CRM Data Needs to Go Social1to1 Media 06/24/2013
INFOGRAPHIC: The Financial Impact of Customer ServiceCustomer Service Insights 06/24/2013
5 Top Customer Service Articles for the Week of June 17, 2013Shep Hyken 06/17/2013
5 Reasons Why It’s Time to Chat with Your CustomersYAHOO! 06/15/2013
Government Customer Service Outlook: Forecast Calls for CloudsIn The Capital 06/12/2013
Advertas Selects Parature to Develop an Integrated Customer Support Solution for a Seismic Interpretation Software PlatformDigital Journal 06/12/2013
The Rise of Mobile Customers and How to Reach ThemLinkedIn Today 06/11/2013
INFOGRAPHIC: Connecting with Mobile CustomersCrowdCare 06/10/2013
3 Ways to Personalize the Customer Experience Without Getting Too PersonalBusiness2Community 06/10/2013
Government Customer Service Success Hinges on “No Wrong Door” ApproachExplore B2B 06/06/2013
Vendor Landscape: Customer Service Knowledge Management Suites: Social Media & Social Collaboration Rule the RoostInfo-Tech 06/03/2013
Collaboration Meets Community PlatformsCRM Magazine 06/01/2013
5 Key Words of Advice from the World’s Most Famous Customer Service RepresentativeCustomer Think 05/31/2013
Millennials Want It All: So Give It to ThemLinkedIn Today 05/31/2013
Colleges Streamlining Their Help DesksUniversity Business 05/31/2013
NVTC Selects Parature as Two-Time Nominee for 2013 Hot Ticket AwardsVirtual Strategy Magazine 05/29/2013
Engaging with Millennial Customers through Social MediaHuffington Post 05/29/2013
How Can We Provide Better Customer Service? Create Software that Lets Customers Serve Each OtherGigaOM 05/26/2013
Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement CenterSan Francisco Chronicle 05/23/2013
Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement CenterDigital Journal 05/23/2013
Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement CenterSeattle Post Intelligencer 05/23/2013
Millennial Customers: A little Less Conversation, A Little More ActionCustomer Think 05/20/2013
The Genius Behind Apple Customer ServiceYAHOO!, LinkedIn Today, Business2Community 05/17/2013
Are You Born for Customer Service?YAHOO! NEWS, Customer Think, Business2Community 05/17/2013
Video is Worth a Thousand Words in Customer ServiceYAHOO! 05/16/2013
The New and Smarter CustomerInternet Evolution 05/15/2013
5 Keys to Enterprise Knowledge Management1to1 Media 05/14/2013
Ignoring Your Customers is a Bad Idea and Other Brand Advocacy Must ReadsCiceron 05/13/2013
4 Best Practices for Better Government Customer Service DeliveryExplore B2B 05/13/2013
The Importance of the Customer Experience: 10 Important Stats for 2013Technically Marketing 05/10/2013
Parature Named 2013 CRM Excellence Award Winner by TMC and CUSTOMER MagazineSeattle Post Intelligencer 05/10/2013
Parature Named 2013 CRM Excellence Award Winner by TMC and CUSTOMER MagazineSan Francisco Chronicle 05/10/2013
Cloud-Based Customer Service: Quark Software’s Implementation of Parature’s Cloud Portal and Its BenefitsLimeLight Blog 05/02/2013
9 Ways to Measure Social Customer ServiceCustomerThink 05/07/2013
Tech Titans 2013: 100 Leaders of Washington’s Tech WorldWashingtonian Magazine 04/30/2013
Predictions and Customer Service Trends for 2013Customer Service Zone 04/29/2013
Turn Unhappy Customers Into Lifelong FansTed Rubin Blog 04/27/2013
4 Best Practices for Better Government Customer Service DeliveryeGovernment Resource Center 04/23/2013
Two Great Tastes That Taste Great Together: Customer Service + Social MarketingYAHOO! 04/22/2013
4 Best Practices for Better Government Customer Service DeliveryCustomer Service Insights04/21/2013
Providing Customer Service on Twitter Builds Brand CharacterBusiness2Community 04/20/2013
Infographic: Connecting with Mobile CustomersCustomerThink 04/19/2013
What’s the Buzz? The Customer Service Week in ReviewExaminer.com 04/13/2013
Quark Selects Parature to Provide Cloud-based Customer Service PlatformCUSTOMER Magazine 04/10/2013
FCR: Hitting a Home Run for Your Customer Service TeamCustomerThink 04/07/2013
Improving the Web ExperienceKMWorld 04/01/2013
Quark Selects Parature to Provide Cloud-based Customer Service PlatformSan Francisco Chronicle 04/01/2013
12 Questions for Cloud Indentity ManagementMSP Today 04/01/2013
The Benefits of Social Media for Higher EducationBusiness2Community 04/01/2013
Customer Service is No Longer a Script; It’s a ConversationBusiness2Community 03/28/2013
Parature Users Conference Brings Together Customer Support Professionals across Major IndustriesSeattle Post Intelligencer 03/25/2013
Nexus of Forces Shifts Government IT Spending: Mobile Tops PrioritiesInTheCapital 03/19/2013
Emotion Trumps Monetary Reward When It Comes to Customer LoyaltyCustomerThink 03/18/2013
Parature Named a Two-Time Winner in the 2013 Stevie® Awards for Sales & Customer ServiceSeattle Post Intelligencer 03/13/2013
Consumers are Willing to Spend More on Excellent Customer Service, But Are Businesses?CustomerThink 03/04/2013
Self-Service Trends: Helping Customers Service Themselves1to1 Media 03/04/2013
5 Top Customer Service Articles for the Week of March 4Shep Hyken 03/04/2013
Planview to Present at ParaFest 2013 Users Conference in Las VegasMy San Antonio 03/04/2013
Parature Named a 2013 CRM Magazine Service Leader Award WinnerSan Francisco Chronicle 03/04/2013
CRM Service Awards: Service LeadersCRM Magazine 03/01/2013
Parature Recognized as 2013 CRM Watchlist Winner for Leading Customer Service SoftwareSeattle Post Intelligencer 02/28/2013
Parature Recognized as 2013 CRM Watchlist Winner for Leading Customer Service SoftwareSeattle Post Intelligencer 02/28/2013
Consumers are Willing to Spend More on Excellent Customer Service, But Are Businesses?YAHOO! News 02/27/2013
18 Customer Facts Marketers Can’t IgnoreBranding Strategy Insider 02/25/2013
Customers Demand Connectivity: Keeping Up in the Digital MarketplaceBetter Communication Results 02/22/2013
CRM Watchlist 2013 Winners: Customer Service Served HotZDNet 02/21/2013
Nobody Puts Baby in a Corner: It’s Time for Social Customer Service to ShineBusiness 2 Community 02/15/2013
Parature Chief Financial Officer Named a SmartCEO Magazine Executive Management Award WinnerManagement Digest 02/12/2013
Citizen Satisfaction on the Rise for Federal Government – Better Websites Spur IncreaseCustomer Think 02/07/2013
Parature Named as Finalist in 2013 Stevie Awards for Sales and Customer ServiceSeattle Post Intelligencer 02/05/2013
Parature and Microsoft Expand Partnership to Deliver a Complete, Multi-channel Customer Service SystemSan Francisco Chronicle 02/03/2013
Need-to-Know Online Customer Service StatisticsSocial Media Today 02/01/2013
Case Management Takes Dynamic TurnCRM Magazine 02/01/2013
7 Cool Customer Service Apps for Small BusinessAmerican Express Open Forum 01/30/2013
Parature and Microsoft Expand PartnershipDestination CRM 01/30/2013
Microsoft Teams Up With Parature to Enhance Customer Service in DynamicsAllThingsD 01/29/2013
Customer Service Software Leader Parature Delivers Significant Growth in 2012 with Product Launches and Major Customer WinsYahoo! News 01/25/2013
CRM Watchlist 2013: And Now the Winners!ZDNet.com 01/21/2013
Parature Adds 20 Million End Users in 2012Washington Post 01/20/2013
CRM Watchlist 2013: It All Starts… Now. The FinalistsZDNet 01/07/2013
The Customer Experience Crystal Ball: Predictions for 20131to1 Media 01/07/2013
12 Customer Service Quotes to Inspire You in 2013Customer Think 01/03/2013
St. Joseph’s University Selects Parature to Support Approximately 9,000 StudentsDigital Journal 01/03/2013
Social Customer Service: With Great Power Comes Great ResponsibilitySocial Media Today 12/30/2012
Customer Service Trends Companies Can’t Ignore in 2013Business 2 Community 12/28/2012
The 10 Customer Service Secrets of St. NickSocial Media Today 12/21/2012
Parature Announces Keynote Speakers for 2013 ParaFestYahoo! News 12/19/2012
What the CIT GAP 50 Results Say About Virginia’s Tech SectorWashington Business Journal 12/13/2012
CIT Announces Winners of CIT’s GAP 50 Entrepreneur AwardsSan Francisco Chronicle 12/13/2012
The True Cost of Customer ServiceAutopreneur.com 12/12/2012
6 Customer Service Trends to Watch in 2013Business 2 Community 12/12/2012
Piecing Together Multichannel SupportCRM Magazine 12/04/2012
Social Media Trends to Watch in 2013CustomerThink 11/29/2012
Why Mobile is the Next Major Development in Customer ServiceBusiness-Software.com 11/26/2012
Putting a Price on Social Customer Value1to1 Media 11/26/2012
Parature’s Best Customer Service AdviceBusiness 2 Community 11/26/2012
Parature Ranked Among Fastest Growing Companies in North AmericaDigital Market Today 11/15/2012
Parature Ranked Among Fastest Growing Companies in North American on Deloitte’s 2012 Technology Fast 500Yahoo! News 11/15/2012
Improving Your Customer Service Could Be Worth Big BucksTIME Business 11/12/2012
Six Tips to Increase Customer LoyaltyBaseline Magazine 11/07/2012
Social Customers’ Great Expectations: 83% Want a Response Within a DayCustomerThink 11/07/2012
Why Phone Customer Service Matters to Online RetailersRetail Online Integration 11/06/2012
6 Tips to Better Customer Service with Mobile ConsumersMobile Marketer 11/02/2012
Customer Delight Doesn’t Have to Cost Big BucksBusiness 2 Community 11/01/2012
Duke Chung Named GAP 50 Entrepreneur Awards FinalistCenter for Innovative Technology 11/01/2012
Parature’s New Social Monitor Product Empowers Customer Service Teams to Drive EngagementCRMXchange 10/28/2012
Parature Introduces Social MonitorWashington Post 10/28/2012
Parature Annouces Global ParaFest 2013 ConferenceYahoo! News 10/25/2012
Another Customer Service Option for Facebook as Parature Social Monitor LaunchesAllFacebook 10/17/2012
Parature Introduces the First Social Monitoring Product Designed for Customer Service TeamsYahoo! News 10/17/2012
Parature Unveils Social Monitoring Product for Customer ServiceDestination CRM 10/17/2012
Seven Tips for Multichannel Service SuccessCRM Magazine 10/12/2012
Tweeting the Big Picture: Three Social Media Trends Colleges and Universities Should AdoptUniversity Business 10/02/2012
How Higher Ed Can Master Student Recruitment on Social MediaSocial Media Today 10/01/2012
The New Customer: Multi-channel, Mobile & Social Converge to Redefine BusinessCUSTOMER Magazine 10/01/2012
Fusing the Multichannel Service Connection1to1 Media 10/01/2012
Social Customer Service: Moving Beyond the Hype to the Big Picture1to1 Media 09/18/2012
Making a Better Connection with Mobile CustomersSocial Media Today 09/18/2012
Parature Named to Inc. 500|5000 List for Sixth Consecutive YearSan Francisco Chronicle 09/10/2012
3 Customer Service Trends to Watch1to1 Media 09/03/2012
Customers Want Real People, Not Robots on Social MediaCustomer Think 08/31/2012
Social Media is Good BusinessBaseline Magazine 08/29/2012
The New Engagement Platform Drives The Shift From TransactionsConstellation Research 08/27/2012
4 Reasons Why Customers Turn to Social Media for Service and SupportCustomer Think 08/21/2012
Parature Partners with Winvale for Expanded Distribution through GSA ScheduleVirtual Strategy Magazine 08/15/2012
Parature Partners with Winvale for Expanded Distribution through GSA ScheduleYahoo! News 08/15/2012
Putting Mobile at the Heart of Customer Service1to1 Magazine 08/06/2012
5 Tools to Turn Social Listening into Customer Service ActionSoftware Advice 08/03/2012
4 Tips for Fielding Student Questions via FacebookCampus Technology 08/02/2012
Parature Releases Next-Gen Version of Service DeskDestinationCRM.com 08/01/2012
Parature Releases Next-Gen Version of Service DeskVirtual Strategy Magazine 07/30/2012
Parature Unveils New Service DeskTMCnet.com 07/30/2012
Parature Launches Next-Gen Version of Service DeskYahoo! News 07/30/2012
Customer Service 2.0DestinationCRM.com 07/20/2012
Parature Receives Double Nod in The Ultimate Customer Service Guide 2012Fonolo.com 07/17/2012
Parature Says Live Chat to Become More Prominent in Multichannel Contact CentersTMCnet.com 07/17/2012
12 Considerations for Connecting with Millennial CustomersSocial Media Today 07/13/2012
First Contact Resolution: 6 Tips for Getting Customer Service Right the First TimeCustomer Think 07/10/2012
Listening to the Voice of the CustomerCRM Magazine 07/01/2012
The 6 Worst (and Best!) Phrases in Customer ServiceCustomerThink.com 06/27/2012
Help Yourself Help DesksCampus Technology 06/26/2012
Where in the World is Online Customer Service?CIO Today 06/19/2012
Capital Buzz: Parature’s Former Chief Executive Reprises RoleWashington Post 05/28/2012
Parature Named to List of 10 Best Customer Service Infographics for 2012Fonolo 05/27/2012
Meeting and Managing Social Customer ExpectationsCRM Magazine 05/01/2012
How to Convert Unhappy Customers on the InternetFox Business News 04/24/2012
8 Ways to Offer Better Customer Service on FacebookMashable 04/19/2012
NNDS Employs Parature for Multi-channel Customer SupportDestination CRM 04/16/2012
8 Steps to Create a Customer Service Strategy for Social Media AgeCRM Magazine 04/01/2012
Top 10 Customer Service Trends for 2012Customer Think 03/22/2012
How to Maintain Traditional Customer Service in the Social Media AgeMashable 03/02/2012
The 2012 Service LeadersCRM Magazine 03/01/2012
Give Your Customers What They Need Without Them Having to AskCRM Magazine 01/31/2012
CRM Watchlist 2012 Winners – Customer Service Strikes AgainZDNet 01/30/2012
Tagged Picks Parature for Cloud-based Customer EngagementPRWeb 12/20/2011
5 Ways to Turn Social Customers Into Brand AmbassadorsMashable 11/23/2011
Evernote Selects Parature for Customer Support, Cloudspace Heats UpSocial Times 11/21/2011
Putting Customer Service in Charge of Social1to1 Media 09/06/2011
Five Ways to Amplify Your CRM SystemDestinationCRM 09/02/2011
Three Secrets To Success: By Entrepreneur Duke ChungWashingtonExec 08/30/2011
Lycos Does Brand Triage Using Customer ServiceInformationWeek 08/18/2011
SoftChalk Writes the Rules for Excellent Customer Service with ParatureinfoTECH 06/22/2011
5 Tips for Increasing Customer Engagement and Satisfaction with Social MediaInformation Week 06/06/2011
14 Leading Social CRM ApplicationsInformation Week 05/17/2011
5 Innovating Tools In The Social SpaceLikeable 03/30/2011
Parature Spring ’11 Positions Itself in the ‘Wild West’ of Social Software ProvidersTMCNet 03/28/2011
Parature Spring ’11 Boosts Social CRM CompetitionNewsFactor.com 03/25/2011
Frima Facebook Roundup: New Offices, Pages, Domain Names, China, Pixazza, Underage Users, Breakup Notifier and MoreInsideFacebook 03/25/2011
Parature Spring ’11 Boosts Social CRM CompetitionYahooNews 03/25/2011
Parature Spring 11 Delivers New Cloud-Based Customer Engagement FunctionalityDestinationCRM 03/23/2011
Parature, Specialist in Cloud-Based Customer Service, Challenges Salesforce.comAllThingsDigital 03/22/2011
Konami Games Offers 1-on-1 Facebook Support for New GameSocial Times 02/17/2011
Konami and Parature Partner to Provide Real Time Customer Support on FacebookInside Social Games 02/16/2011
Schools and Social Media: Pass or FlaildestinationCRM 12/15/2010
Read More
Parature Helps Businesses Support Facebook FansInformationWeek 12/03/2010
The No-exit StrategyEntrepreneur Magazine 12/01/2010
Threadless leans on Facebook for more customer service tasksinternet Retailer 11/18/2010
New Wave Customer Support: Threadless Design Store Uses Their Facebook PageSocial Times 11/18/2010
6 tips on finding the right mentorVentureBeat 11/09/2010
Built the Facebook page, now what?Hugh Ujhazy’s Blog 10/24/2010
Getting the Most for Your Business From FacebookTMCNet 10/18/2010
Parature Announces Facebook for ParaturedestinationCRM 10/15/2010
Washington Business Journal Ranks Parature as a Fast Growing CompanyTMCNet 10/13/2010
How to ‘Take Their Breath Away’ with Customer Support SoftwareTMCNet 10/12/2010
The 5 Realities of Customer RetentiondestinationCRM 10/11/2010
‘Take Their Breathe Away’ with Customer Service Strategies From Chip R. BellTMCNet 10/05/2010
Top 5 Emerging Brand Trends on FacebookMashable 09/28/2010
Parature Helps 25 New Customers Turn Facebook Into an Effective Marketing ChannelTMCNet 09/25/2010
Business Strategy on FacebookBaseline 09/22/2010
Why Rosetta Stone is offering customer service on Facebookinternet Retailer 09/22/2010
Facebook a Crucial Tool for Thriving BusinessesTMCNet 09/10/2010
Facebook a Crucial Tool for Thriving BusinessesTMCNet 09/10/2010
Customer Support Software Provider Parature Makes Inc. Magazine’s Top 500 Fastest-Growing Private Companies ListTMCNet 08/31/2010
Providing Support Through Your Facebook PageSocial Media 08/28/2010
Running customer service on Facebook takes tools and trainingTechTarget 08/26/2010
The Download: Firm’s software helps companies connect with customers on FacebookThe Washington Post 08/23/2010
Facebook for Business: How to Engage and Support Your Customers Directly on Your Facebook PageTMCNet 08/17/2010
Software Helps Companies Socialize Customer ServiceITBusinessEdge 08/16/2010
Providing Support Through Your Facebook PageMarketing Pilgrim 08/12/2010
Facebook gets feature-rich customer support appCoast Digital 08/12/2010
Facebook Pages Become Customer Support CentersMashable 08/11/2010
Parature launches for Facebook, signs on Rosetta StoneWashington Business Journal 08/11/2010
Higher Education Gets Social for Service1to1 Media 07/26/2010
Ten Steps to Great Customer ServiceTMCNet 06/23/2010
White Paper from Parature Explains ‘How to Tell Anybody Anything’TMCNet 06/04/2010
How Southwest Airlines Became a Model for Customer LoyaltyTMCNet 06/02/2010
Diffusing Tense Customer Service SituationsTMCNet 05/28/2010
Parature Breaks Down Contact Channel EfficiencyTMCNet 05/21/2010
Free Webinar to Reveal Proven Strategies for Improving the Customer ExperienceTMCNet 05/14/2010
Parature Sets the Trend for Innovation in Web-based Customer ServiceTMCNet 05/11/2010
Parature To Offer Customer Service Support Tab on FacebookTechnology Web Blog 05/10/2010
More Tools To Enhance the Customer Experience: Parature For FacebookPeople2People Service 05/06/2010
Parature ‘Friends’ Customer Service With FacebookInformation Week 05/05/2010
Parature Introduces Parature for Facebook (and Proves Me Right)20 Adoption Community 05/05/2010
Facebook Customer Service with ParatureExaminer.com 05/05/2010
Parature Introduces Parature for FacebookTMCNet 05/05/2010
Parature CEO Opens ParaFest ’10, Highlights Success of CompanyTMCNet 05/05/2010
Parature for Facebook, a very good start for Social Support CommunitiesJohn’s Moore Blog 05/05/2010
Parature Brings A Customer Support Tab To Facebook PagesTechcrunch.com 05/04/2010
Free Webinar to Reveal the Secrets of Rosetta Stone’s Customer Success StrategyTMCNet 04/20/2010
Parature Wins 2010 CRM Excellence Award from Customer Interaction Solutions MagazineTMCNet 04/12/2010
Parature Makes it Easy for the Helpstream Customers to SwitchTMCNet 04/08/2010
Parature Woos Helpstream Customers with the ‘Helpstream Switch Easy’ ProgramTMCNet 03/30/2010
Coremetrics Chooses Parature for Customer Satisfaction, Loyalty HelpTMCNet 03/22/2010
E-MDs Improves Customer Support with ParatureTMCNet 03/22/2010
Parature and ARH Form Strategic PartnershipDC Tech Source 03/05/2010
Parature Teams Up with ARH to Release ‘Parature for Government’TMCNet 03/03/2010
Parature Now Accepting Entries for its Third Annual Legend Maker Award 02/25/2010
Customer Support Software Provider Parature Convenes Winter 2010 Customer Advisory Council 02/08/2010
Parature Launches Customer Support Software Channel on TMCnet 02/03/2010
Customer Support Software Provider Parature Presenting ‘Best Practices in Customer Service’ Webinar Series 02/03/2010
Winners of the 2009 Product of the Year Award Announced by Customer Interaction Solutions Magazine 01/21/2010
Parature Launches New Customer Service Integration For Dynamics CRM Online 12/17/2009
Microsoft News – Parature, Microsoft Dynamics CRM Announce Integration 12/16/2009
Parature integrates with Dynamics 12/16/2009
Video Interviews: CFO of the Year Awards 12/03/2009
2009 CFO of the Year Awards 12/03/2009
SaaS Providers Parature and ThePort Network Ink Strategic Deal 10/29/2009
Parature names Tim Davenport CEO 10/13/2009
Free Webinar to Help Companies Build on Customer Experience 09/28/2009
Parature to Host Zappos.com Free Webinar on Building a Customer Focused Culture 09/18/2009
Parature Joins the Twitter Stream 08/21/2009
Parature’s customer service revenue grows 40 percent 08/13/2009
Parature Allows Customers to Monitor Tweets 08/10/2009
Parature teams with Twitter 08/06/2009
Parature Chat Increases Customer Satisfaction and Revenue Opportunities 07/31/2009
Parature hires former Corporate Executive Board executive 07/29/2009
The Rise of Social Networking and Emerging Channels in Customer Service 05/27/2009
Low Costs Drive the Gartner Magic Quadrant for CRM Customer Service Contact Centers 05/01/2009
The 2009 CRM Service Awards: Rising Stars – Parature: Gaming the System 04/02/2009
CRM Magazine Announces Winners of 2009 CRM Service Awards 04/01/2009
Hold Onto Your Customers! 02/01/2009
Parature Picked by Webs.com for Customer Service 01/08/2009
KMWorld.com: SaaS: flexible, efficient & affordable 01/02/2009
Parature Improves Social Gaming Customer Service 12/22/2008
2008 Product of the Year Award Winners Announced by Customer Interaction Solutions Magazine 12/19/2008
Parature Ranked Among Fastest Growing Technology Providers for 2008 12/11/2008
Parature Software Helps Companies Reduce Customer Service Cost 11/06/2008
CRM’s Parature Evaluated by SSPA, AFSMI 10/27/2008
Parature Partners with Metaverse Mod Squad 09/18/2008
AO Global 250 Winners 07/31/2008
Tech Post: Venture Capital Clouds on the Horizon 07/28/2008
Interview: Duke Chung, Parature CEO, on the past and future of SaaS 07/22/2008
Northern Virginia Technology Council Honors the Region’s Rising Tech Stars at NVTC Hot Ticket Awards 06/27/2008
Announcing the 2007 Product of the Year Award Winners Presented by Communications Solutions 06/03/2008
35 UNDER 35 Top Entrepreneurs of the Washington Region 05/20/2008
Parature raises $16M for customer service software 05/07/2008
Parature secures $16M from Accel Partners, others 05/07/2008
Parature grabs $16M round for online support software 05/07/2008
Parature raises $16M for customer service software 05/07/2008
ANGEL Learning Wins Excellence Award for Customer Service and Support 04/09/2008
Courting Customers at Parature 03/19/2008
Biz Coach: Profit from 8 customer service reminders 03/04/2008
Seven Potomac Region Companies to Present at Southeast Venture Conference 02/27/2008
Names & Faces 01/25/2008
Bon Appetit for Company Morale 01/06/2008
Winners of the 2007 Product of the Year Award Announced by Customer Interaction Solutions Magazine 11/28/2007
Parature Partners With TMA Resources for Association Management Software 11/15/2007
Parature White Paper Examines SaaS Benefits for CRM, Other Apps 11/14/2007
Duke Chung on The Leaders Spot with Rebecca Blacksmith 10/17/2007
Powers That Will Be 10/01/2007
Fairfax County firms nab more than half 2nd quarter Virginia VC investments 09/04/2007
Nouveau CEOs: These young, Web-savvy entrepreneurs are creating their own corner offices 08/06/2007
Virtual Worlds Fall Conference and Expo Announces Speakers and Format; 1,000 Participants Expected 07/25/2007
Northern Virginia tech council picks ‘hot’ firms 06/29/2007
Recap: Northern Virginia Technology Council’s Hot Ticket awards 06/28/2007
Council salutes Washington tech stars 06/28/2007
eBay Live 2007: Best of Show 06/18/2007
Sand Hill Group Recognizes Top 25 Software Innovators 04/11/2007
Parature Growing 100 percent a year 02/16/2007
Parature to Provide On Demand Customer Support Solution for WebEx Connect 01/16/2007
Parature Announces 2007 Product Advisory Board 12/12/2006
Parature Announces 2007 Product Advisory Board 12/12/2006
Caselle Provides Service to Government Agencies with Parature Customer Support Solution 11/27/2006
Parature Wins Outstanding Website WebAward from Web Marketing Association 11/16/2006
Inside Access: Reporter’s Notebook 10/30/2006
Parature Names David King Vice President of Sales 10/26/2006
20 Leaders We Admire 09/21/2006
Parature CRM Now On The Weather Channel Interactive 09/12/2006
Parature Announces Increased CRM Customers 08/22/2006
Parature Names Elaine Harvey Vice President of Engineering 08/14/2006
Using a Web-based Solution for Competitive Advantage 08/10/2006
e-MDs Incorporates Parature Customer Support Solution 08/08/2006
CRM Software ROI 08/01/2006
Area Leaders Discuss Web 2.0 07/13/2006
Using a Web-Based Solution for Competitive Advantage 07/07/2006
Parature Lands $13.5 Million in First Round of Funding 07/06/2006
Parature Nets $13.5 Million Funding, New Board Members 07/05/2006
After 6 Years In Business, Parature Takes $13.5 Series A 07/05/2006
Start Up: Parature, Inc 06/12/2006
Parature Gets Capitol College CRM Work 06/02/2006
Venture Funding Eyed as Firms Make Pitch 06/01/2006
Parature Tweaks Talisma’s CRM 05/25/2006
Parature Invites Talisma CRM Users To “Come On Over.” 05/25/2006
Study Charts Personnel Costs for Support 05/24/2006
Venture Group Selects Local Companies to Pitch Investors 05/15/2006
Working the Crowd: Best Places to Work Event Cheers Region’s Employers 05/12/2006
Parature Maintains 96% Self-Service Rate Using Own Customer Service Software 04/27/2006
Parature Claims 96 Percent Self-Serve Rate 04/27/2006
Executive Spotlight: Duke Chung 03/09/2006
Parature Signs Up SharperAgent 03/07/2006
Online Student Services: At Their Service 03/02/2006
Parature Conducts Nationwide Customer Support ROI Survey 03/01/2006
Interview with Ching-Ho Fung 02/03/2006
Florida State University Scores CRM 12/05/2005
Self-Service Gets Graphic 12/01/2005
CenterStone Technologies Replaces RightNows Customer Service Software with Paratures Customer Support and Help Desk Solution 11/07/2005
Parature 6 Customer Support and Help Desk Solution Unveiled at ParaFest 05 Conference 10/31/2005
Parature releases version 6 of its flagship product 10/25/2005
Parature 6 Customer Support and Help Desk Solution Unveiled 10/24/2005
ASP Makes Customer Service Self-Service 10/17/2005
BPT Partners Launches Industrys First CRM Certification Training Program 10/03/2005
ATI Customers Are Satisfied 09/06/2005
Graphic Card Giant ATI Technologies Inc. Achieves 99.6% Customer Support Self-Service Rate With Parature 09/04/2005
Daily Dispatch: Parature has announced that ATI Technologies 09/02/2005
A conversation with Ching-Ho Fung 09/02/2005
Graphic Card Giant ATI Technologies Inc. Achieves 99.6% Customer Support Self-Service Rate with Parature 08/31/2005
CRM’s Quick Change Artists 08/03/2005
Parature appoints Dan Yoo as chief financial officer 08/01/2005
Daily Dispatch: Parature hires a new CFO 07/26/2005
Duke M. Chung – CEO & Co-Founder On Self Service Technologies 07/15/2005
Tulsa Community College Implements Parature for Support 07/11/2005
TrialSmith Picks Parature for Supporting Trial Lawyers 06/27/2005
Washington Business Journal unveils region’s Best Places to Work 06/10/2005
Louisiana Hospital Rings for Parature 05/31/2005
Community College in Kansas Using Parature for Tech Support 05/10/2005
Travel planner boosts corporate customer service 04/15/2005
The Wall Street Transcript: Parature 04/11/2005
Under Paratures Parasol With Webroot 03/28/2005
Parature Announces Outtask as Customer 03/28/2005
WebRoot Announces Use of Parature’s On-Demand Customer Support 03/23/2005
An Embarrassment of Riches: Webroot Software 03/21/2005
Customer support system wins CRM WizKids award 02/24/2005
Analysts award Parature CRM 02/16/2005
Emerging On-Demand Players Join Traditional Providers to Lead CRM Innovation 02/03/2005
Trendy CRM WizKids Profiled in Study 02/02/2005
Beagle Research Group Recognizes Emerging CRM Vendors 01/31/2005
Daily Dispatch: Parature releases a new on-demand customer support software 01/31/2005
Parature takes SearchCRM ‘Product of the Year’ award 01/28/2005
Is Blogging Viable in the Contact Center? 01/21/2005
Parature’s Customer Support Software Awarded Product Of The Year 01/20/2005
Parature Awarded Product of the Year by SearchCRM.com 01/18/2005
E-educator continues customer service initiative with Parature 12/23/2004
TriSyn Group Increases Customer Support Satisfaction with Parature 12/14/2004
Data Sciences Inc. Chooses Parature’s Customer Support Solution 12/09/2004
Wiring The Help Desk Support Software Can Streamline Problem Solving 10/22/2004
Parature Adds eProduct to Its Suite of Integrated on Demand Support Modules 09/28/2004
Florida State University Chooses Parature for Technical Support Solution 09/07/2004
MusickEd.com Selects Parature Over HEAT 07/30/2004
CyberLearning Labs Achieves Corporate Support Goals with the Help of Parature 04/27/2004
Parature Releases eSurvey Allowing Organizations to Measure User Satisfaction in Real-Time 04/26/2004
Getting reconnected: After years apart, tech employers and job seekers linking up again 04/23/2004
Selecting a Hosted Support Solution, East Carolina University Implements Their Robust Parature Solution in Two Weeks 03/29/2004
Parature Releases eSurvey Allowing Organizations to Measure User Satisfaction in Real-Time 01/29/2004
InexpensiveDomains.com Selects Parature for Online Customer Support; Parature to Replace RightNow Technologies as Online Support Solution 06/06/2003
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