My Challenge Is...
My organization’s customer service representatives are spending hours each day answering the same questions over and over again via phone and email.
I want to be able to easily monitor, control and quickly respond to any questions or comments on my company’s Facebook, Twitter and other social media pages.
My organization needs a cloud-based customer service solution that integrates with our current systems and also with the online business applications we use on a daily basis.
My organization needs a proven way to track and improve upon our customer service representatives’ productivity. We want to provide more efficient, yet effective customer service.
My company is looking for a way to deliver legendary customer service and engagement to increase customer retention. We need to ensure our customers are satisfied.
I need customer service metrics and reporting tools that bring together and compare data from all my customer service channels, so I can see not only what works best for us, but who works best for us.
|Parature Announces Keynote Speakers for 2014 Customer Service Conference||01/29/2014|
|Microsoft Acquires Parature to Add Leading Customer Self-service Suite to Microsoft Dynamics CRM||01/07/2014|
|Parature Announces 2014 Customer Service Conference||12/04/2013|
|Frost & Sullivan Recognizes Parature for Efficiently Leveraging Social Media to Offer Outstanding Customer Service||11/06/2013|
|Parature Named 2013 Northern Virginia Technology Council Innovator Awards Finalist||10/15/2013|
|ZINK Imaging, Inc. Selects Parature to Provide Cloud-Based Customer Service||09/10/2013|
|Parature Named to Inc. Magazine’s Inc. 500|5000 List for Seventh Consecutive Year||08/27/2013|
|Parature Announces Latest Version of Its Multichannel Customer Service Software at CRM Evolution 2013||08/19/2013|
|Parature Receives Frost & Sullivan North American Customer Value Enhancement Award||07/31/2013|
|Parature Recognized as a Market Pillar in Info-Tech Research Group’s Customer Service Knowledge Management Report||07/10/2013|
|Parature Unveils Social Customer Service Suite, Empowering Brands with Integrated 24/7 Social Support and Engagement||06/27/2013|
|Advertas Selects Parature to Develop an Integrated Customer Support Solution for a Seismic Interpretation Software Platform||06/12/2013|
|Northern Virginia Technology Council Selects Parature as Two-Time Nominee for 2013 Hot Ticket Awards||05/29/2013|
|Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center||05/23/2013|
|Parature Named 2013 CRM Excellence Award Winner by TMC and CUSTOMER Magazine||05/08/2013|
|Quark Selects Parature to Provide Cloud-based Customer Service Platform||04/01/2013|
|Parature Users Conference Brings Together Customer Support Professionals across Major Industries to Gain the Competitive Edge in Customer Service||03/25/2013|
|Parature Named a Two-Time Winner in the 2013 Stevie® Awards for Sales & Customer Service||03/13/2013|
|Parature Named a 2013 CRM Magazine Service Leader Award Winner||03/04/2013|
|Parature Recognized as a 2013 CRM Watchlist Winner||02/28/2013|
|Parature Chief Financial Officer Named a SmartCEO Magazine Executive Management Award Winner||02/12/2013|
|Parature Named as Finalist in 2013 Stevie Awards for Sales & Customer Service||02/04/2013|
|Parature and Microsoft Expand Partnership to Deliver a Complete, Multi-Channel Customer Service System||01/30/2013|
|Customer Service Software Leader Parature Delivers Significant Growth in 2012 with Product Launches and Major Customer WinsNew Product Lines for Social and Mobile Customer Service Contribute to Company’s Continued Success and Profitability.||01/22/2013|
|Saint Joseph’s University Selects Parature to Support Approximately 9,000 StudentsSaint Joseph’s Joins More than 350 Education Customers who Use Parature for Streamlined, Multichannel Student Support.||01/03/2013|
|Parature Announces Keynote Speakers for 2013 ParaFest ConferenceSpeakers include Jeanne Bliss, Dayna Steele, IBM’s Paige Newcombe, former Blackboard CEO Michael Chasen and Zappos Insights||12/18/2012|
|Parature Among Deloitte’s 2012 Fast 500Parature ranked among the fastest growing companies in North America.||11/15/2012|
|Parature Announces Global ParaFest 2013 ConferenceParaFest 2013 will be held March 4 – 6, 2013 at the Hard Rock Hotel and Casino, Las Vegas.||10/23/2012|
|Parature Introduces the First Social Monitoring Product Designed for Customer Service TeamsParature unveils its innovative new offering in customer service on social media.||10/17/2012|
|Parature Named to Inc. Magazine’s Inc. 500|5000 ListParature, a global leader in cloud-based customer service software, named to the Inc. 500|5000 List for Sixth Consecutive Year.||09/10/2012|
|Parature Partners with Winvale for Expanded Distribution through GSA ScheduleBy partnering with Winvale, Parature will be available to customers in the public sector through the GSA schedule procurement process.||08/15/2012|
|Parature Launches Next-Gen Version of Service DeskParature, a global leader in cloud-based customer service software, announced today a new version of its Parature Service Desk to streamline efficiencies for customer service representatives (CSRs).||07/30/2012|
|Parature Helps TMA Resources to Collect Close to 12,000 Meals for Capital Area Food BankTMA Resources’ social responsibility efforts motivate Parature and other organizations to give back.||07/05/2012|
|Northern Virginia Technology Council Selects Parature as Two-Time Nominee in 2012 Hot Ticket AwardsParature, a global leader in cloud-based customer engagement software, announced today that the company has been named a finalist in the 2012 Hot Ticket Awards in two categories: Hottest Buzz and Hottest Company Culture.||06/01/2012|
|People Matter Chooses Parature to Continue Excellent Customer ExperiencePeopleMatter, provider of the only integrated talent management solution specifically built to serve hourly workforces, has chosen the company to provide the customer service software for its support portal.||05/30/2012|
|NNDS Selects Parature to Power Customer SupportNational Network of Digital Schools Improves Customer Service for more than 200 Customers across the Nation with Parature||04/10/2012|