Press Releases

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Read about all the latest Parature news, including product announcements, new customers, awards, and events.

Parature Announces Keynote Speakers for 2014 Customer Service Conference 01/29/2014
Microsoft Acquires Parature to Add Leading Customer Self-service Suite to Microsoft Dynamics CRM 01/07/2014
Parature Announces 2014 Customer Service Conference 12/04/2013
Frost & Sullivan Recognizes Parature for Efficiently Leveraging Social Media to Offer Outstanding Customer Service 11/06/2013
Parature Named 2013 Northern Virginia Technology Council Innovator Awards Finalist 10/15/2013
ZINK Imaging, Inc. Selects Parature to Provide Cloud-Based Customer Service 09/10/2013
Parature Named to Inc. Magazine’s Inc. 500|5000 List for Seventh Consecutive Year 08/27/2013
Parature Announces Latest Version of Its Multichannel Customer Service Software at CRM Evolution 2013 08/19/2013
Parature Receives Frost & Sullivan North American Customer Value Enhancement Award 07/31/2013
Parature Recognized as a Market Pillar in Info-Tech Research Group’s Customer Service Knowledge Management Report 07/10/2013
Parature Unveils Social Customer Service Suite, Empowering Brands with Integrated 24/7 Social Support and Engagement 06/27/2013
Advertas Selects Parature to Develop an Integrated Customer Support Solution for a Seismic Interpretation Software Platform 06/12/2013
Northern Virginia Technology Council Selects Parature as Two-Time Nominee for 2013 Hot Ticket Awards 05/29/2013
Parature Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center 05/23/2013
Parature Named 2013 CRM Excellence Award Winner by TMC and CUSTOMER Magazine 05/08/2013
Quark Selects Parature to Provide Cloud-based Customer Service Platform 04/01/2013
Parature Users Conference Brings Together Customer Support Professionals across Major Industries to Gain the Competitive Edge in Customer Service 03/25/2013
Parature Named a Two-Time Winner in the 2013 Stevie® Awards for Sales & Customer Service 03/13/2013
Parature Named a 2013 CRM Magazine Service Leader Award Winner 03/04/2013
Parature Recognized as a 2013 CRM Watchlist Winner 02/28/2013
Parature Chief Financial Officer Named a SmartCEO Magazine Executive Management Award Winner 02/12/2013
Parature Named as Finalist in 2013 Stevie Awards for Sales & Customer Service 02/04/2013
Parature and Microsoft Expand Partnership to Deliver a Complete, Multi-Channel Customer Service System 01/30/2013
Customer Service Software Leader Parature Delivers Significant Growth in 2012 with Product Launches and Major Customer WinsNew Product Lines for Social and Mobile Customer Service Contribute to Company’s Continued Success and Profitability. 01/22/2013
Saint Joseph’s University Selects Parature to Support Approximately 9,000 StudentsSaint Joseph’s Joins More than 350 Education Customers who Use Parature for Streamlined, Multichannel Student Support. 01/03/2013
Parature Announces Keynote Speakers for 2013 ParaFest ConferenceSpeakers include Jeanne Bliss, Dayna Steele, IBM’s Paige Newcombe, former Blackboard CEO Michael Chasen and Zappos Insights 12/18/2012
Parature Among Deloitte’s 2012 Fast 500Parature ranked among the fastest growing companies in North America. 11/15/2012
Parature Announces Global ParaFest 2013 ConferenceParaFest 2013 will be held March 4 – 6, 2013 at the Hard Rock Hotel and Casino, Las Vegas. 10/23/2012
Parature Introduces the First Social Monitoring Product Designed for Customer Service TeamsParature unveils its innovative new offering in customer service on social media. 10/17/2012
Parature Named to Inc. Magazine’s Inc. 500|5000 ListParature, a global leader in cloud-based customer service software, named to the Inc. 500|5000 List for Sixth Consecutive Year. 09/10/2012
Parature Partners with Winvale for Expanded Distribution through GSA ScheduleBy partnering with Winvale, Parature will be available to customers in the public sector through the GSA schedule procurement process. 08/15/2012
Parature Launches Next-Gen Version of Service DeskParature, a global leader in cloud-based customer service software, announced today a new version of its Parature Service Desk to streamline efficiencies for customer service representatives (CSRs). 07/30/2012
Parature Helps TMA Resources to Collect Close to 12,000 Meals for Capital Area Food BankTMA Resources’ social responsibility efforts motivate Parature and other organizations to give back. 07/05/2012
Northern Virginia Technology Council Selects Parature as Two-Time Nominee in 2012 Hot Ticket AwardsParature, a global leader in cloud-based customer engagement software, announced today that the company has been named a finalist in the 2012 Hot Ticket Awards in two categories: Hottest Buzz and Hottest Company Culture. 06/01/2012
People Matter Chooses Parature to Continue Excellent Customer ExperiencePeopleMatter, provider of the only integrated talent management solution specifically built to serve hourly workforces, has chosen the company to provide the customer service software for its support portal. 05/30/2012
NNDS Selects Parature to Power Customer SupportNational Network of Digital Schools Improves Customer Service for more than 200 Customers across the Nation with Parature 04/10/2012
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