Our Company

Leaders in Online Customer Support & Service Software

Parature is the global leader in on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service.

Parature provides the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Our software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to get up and running quickly, easily and efficiently.

Parature is the only company dedicated solely to on-demand customer service and support software. Our flagship product, Parature Customer Service™, integrates a customer portal, rich knowledgebase and full ticketing system in one dynamic system that streamlines and strengthens ongoing customer responsiveness and communication.

Founded in 2000, today Parature helps support more than 8 million end users worldwide. Parature is at work in a wide variety of organizations including national associations, leading educational institutions, technology companies, and diverse industries from gaming/interactive media & entertainment, to retail, healthcare and government.

Parature is the recipient of numerous industry awards and recognition including:

• 2007 Product of the Year Award from Customer Interaction Solutions magazine
• Inc. 5000 list of Fastest Growing Private Companies in America
• Washington Business Journal’s list of Best Places to Work for the past three consecutive years
• The Washingtonian Magazine’s Great Places to Work
• Software Magazine’s Software 500
• Northern Virginia Technology Council Hot Ticket Award
• SmartCEO Future 50