eActivity

Customer Service Management Solution

Increase support desk efficiency and ensure timely responses to all service requests using eActivity, an essential tool in customer service management. A fundamental part of any customer support or help desk software solution, eActivity enables your team to work collaboratively to schedule events, assign tasks, and arrange meetings to more effectively provide exceptional customer service.

Benefits

• Monitor all service desk related activities, such as case loads, meetings, and task assignments
• Facilitate collaboration across teams and maximize productivity with integrated solutions to customer service
• Ensure that tasks are completed on time and customers receive responses in an appropriate time frame

Key Features

Calendar management
A central calendar system within your customer service solution simplifies meeting planning

• View shared team calendars to make scheduling meetings fast and more convenient
• Access your calendar from multiple points of the Service Desk to view meeting details

Task assignments
Manage the support desk workload in its entirety to distribute assignments evenly and guarantee high quality solutions

• Assign tasks to other support reps so teams can work together on trouble tickets
• Gain visibility into all activities assigned to the Service Desk to ensure timely and accurate responses

Automatic notifications
Regular notifications ensure that support desk processes run smoothly and that no tasks are overlooked

• Receive email notifications when tasks are created, assigned, or completed
• Set up time sensitive alerts to notify you when tasks are incomplete or overdue