eAsset

Online Customer Service Solution & Support Software

Manage and track all of your IT assets in an organized and efficient manner with Parature’s eAsset module. A critical aspect of your help desk software solution, eAsset gives insight into how specific assets are running, and how capable they are of supporting your business. From associating internal tickets with specific assets, to maintaining a detailed audit of related data, this module gives you the tools to improve your overall customer service management.

Benefits

• Standardize and streamline your asset management process
• Provide company-wide insight into your asset set backs
• Adapt the interface and the asset workflow to meet the specific needs of your customer service management process

Key Features

Complete Asset tracking
Maintaining a detailed list of assets and related records offers insight into current asset status and helps to plan for future needs

• Track all aspects of your organization’s assets, including costs, histories, and maintenance to facilitate customer service management
• Create an Asset Catalog, which acts as a master list all of your assets

Advanced user features
An inclusive set of features within your help desk software solution offers easy access to asset information, and allows for flexibility in asset management

• Enable end users to submit asset-related service requests on your support portal
• Upload and associate files, such as Adobe PDF documents or user manuals, to each asset

Customized fields and workflow
Adapt the interface and the asset workflow to meet the specific needs of your department

• Build a tailored workflow to track the status of all business assets
• Create an unlimited number of fields to track information, such as type, location, and vendors