Do you really know how your reps spend their time? Studies show that customer service teams
typically spend as much as 25 percent of their time on manual administrative tasks. And with
average attrition rates tipping 25 percent or more, how much valuable knowledge walks out the
door every time you lose a support team member?
Plain and simple, your CSRs are valuable corporate assets, critical to business success. Investing in
Parature helps their productivity rise, enabling them to excel and serve as subject matter experts who can
educate, refer and resolve customer issues seamlessly and quickly.
Parature is all about making reps more effective. A couple examples
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With Parature, chats can be automatically routed to the best queue or rep based on pre chat questions,
skills, issue type or availability, so you can route the chat to the most appropriate agent. Since chat is
text-based, agents require different skill sets than phone-based support, for instance, so your training
should be tailored accordingly. Chat not only provides customers with assisted service; it can be used
quite efficiently by agents, many of whom can juggle multiple sessions simultaneously, boosting
productivity.
- Getting new reps up to speed costs less when you have a Parature knowledgebase It's a powerful training
tool, reducing ramp up time and ensuring better, more consistent customer answers. It's also a smart way to
retain and safeguard your valuable company knowledge over the long term.
Parature's integrated customer service software suite keeps you ready for future growth, makes your
team more productive, ultimately making every member of this valuable 'corporate asset' even more valuable.
