Social media and the customer (and potential customer) data it provides is allowing forward-thinking businesses and organizations to excel in customer engagement and service. Early adopters are seeing the benefits in greater customer loyalty, increased purchases and happy fans and followers willing to share positive brand experiences. How long will it take for everyone else to catch on?
This infographic shows the current and anticipated growth of social media adoption for customer service and engagement:
More Customer Care Content You May Be Interested In:
- Social Brands vs. Social Fans [INFOGRAPHIC]
- Customer Success Story: Threadless.com Extends Support to 200,000 Facebook Fans
- White Paper: Organizing Your Business to Deliver Effective Social Media Engagement
- Profile of the Social Customer [INFOGRAPHIC]
Infographic use: You are welcome to reuse this infographic in your organization’s online content with a link back to www.parature.com.