Case Management Software

Parature Ticket™: Faster, Easier Issue Resolution

Parature Ticket™ case management software is a fully integrated lifecycle case management system that allows you to track, route and resolve customer support issues easily and quickly.

Customers submit trouble tickets on their own direct from the portal, which are then routed to support staff. A powerful, flexible workflow design lets you easily personalize the process to meet your precise workflow.

Today, more than one million support tickets are processed every month through Parature case management software.

Let Users Participate in Finding the Answers

Your end users can easily submit even complex problems and track the progress of their trouble tickets right from the Web, without ever having to contact your customer support team. A complete ticket history is always available for end users to store, reopen, or post comments to resolved tickets.

Benefits and Features of Parature Case Management Software

• Standardize workflow with easy-to-use procedures for opening, assigning and resolving tickets
• Gain insight into specific issues with a full ticket history and audit trail
• Streamline your support process with custom ticket routing rules
• Better manage the escalation process with escalation rules that reassign tickets based on the criteria you set
• Ensure issues are resolved within defined time periods with time sensitive alerts
• Keep end users informed and improve communication with automated responses and notifications
• Attach links, screen shots and files directly to tickets with a fully customizable ticket structure

Contact us now for a product demonstration of Parature Case Management Software.