In December, Parature is pleased to present its 100th session of Parature University, the company’s complimentary weekly webinar series. Parature University is designed to provide Parature users of all proficiencies with free training opportunities every Wednesday from 1:00 – 1:30pm ET.
These live training webinars cover all aspects of Parature’s customer service software, along with best practices that apply to all industries and even non-Parature users. The sessions are delivered by the Parature Professional Services Team and target key areas to improve service and support team efficiency, as well as the overall customer experience. Read More
Note: The following is a guest post by Winvale’s Megan Murphy.
The Open Government Initiative set forth by the Obama Administration in 2009 requires Federal agencies to take immediate steps to achieve milestones in transparency, participation, and citizen collaboration. Most Federal, state, and local organizations have jumped on the social media bandwagon as a tool for communicating with citizens and making their agency’s goals transparent. However, the average American largely still feels disconnected from large impersonal agencies. Read More
September means back to school, so Parature is presenting a month of Back to Basics customer service webinars each Wednesday featuring some of the key components of Parature’s multi-channel customer service solution including customer account management, creating an effective knowledgebase, ticketing functionality to include tracking, routing and resolving issues quickly, plus integrating Parature with other key business systems and processes.
If you’re new to Parature or just interested in learning more about Parature’s multi-channel customer service solution and its associated best practices, stop by one of our free 30-minute webinars for the general public. Read More
Deflecting repetitive customer service and support questions; reporting on customer data; new Parature features and functionality; collecting customer data and maximizing the use of SLAs: the month of May features a treasure trove of free 30-minute customer service webinars presented every Wednesday as part of the popular Parature University Webinar series. Read More
Klein notes that Parature clients with Facebook followings ranging from the thousands to the millions have seen strong increases over the past year in technical support questions, product questions, suggestions and customer discussions on their brand’s social media pages. In addition, many have been recognized for their customer service efforts via social media:
The Parature for Facebook support tab now logs more than 190,000 users in 19 countries across 100+ fan pages each month.
A Parature customer in the online gaming industry now receives as many support ticket submissions through its Facebook support tab as it does through its website. Read More
Webinar: How Yoostar is Innovating Customer Service with their Social Media Strategy
Social media is impacting every part of your company. How do you create a comprehensive strategy and get the appropriate participation across the organization?
Attend this webinar and hear the Yoostar story on how they are leveraging Facebook and other social media channels to help their business and improve customer satisfaction. As customers have moved to Facebook, Yoostar has taken significant steps to meet their demand and be where their customers are.
You will learn about:
Yoostar’s community building efforts
How they evolved their Social Media strategy
How Customer Service is changing
Measuring their Social Media efforts
How customers are responding
Register here to attend this webinar on Tuesday, April 19 at 1:30pm ET
Parature Ticket Administrators and Support Portal Website Developers attend this webinar to learn how to customize the ticket email notifications your customers receive to include appropriate content, as well as incorporate your corporate look and feel.
Parature Ticket Administrators attend this webinar to learn how to create new ticket routing rules to improve your service team’s efficiency. Discover commonly used rules and how to enhance the customer experience with auto responders.