Category Archives: Webinars

Some Great Thoughts from Chip Bell on How to Take their Breath Away: How Imaginative Service Creates Devoted Customers and Bottom-Line Impact

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    Webinar - Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Bottom-Line Impact

    Webinar - Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Bottom-Line Impact

    Chip Bell presented Take their Breath Away: How Imaginative Service Creates Devoted Customers and Bottom-Line Impact which was attended by hundreds of customer service and support professionals who submitted numerous questions during his presentation. As a close to 2010 we have highlighted some of the great questions and answers from this popular webinar.

    If you did not attend the webinar, we invite you to watch it now. Share your thoughts and continue the discussion here.

    Whether you attended the webinar or not, you may find that the answers to these questions may also help you understand how to deliver a better customer experience. Read More

    Beverly Macy’s Thoughts from the ‘How to Engage and Support Your Customers Directly on Your Facebook Page’ Webinar

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      Webinar - Facebook for Business: How to Engage and Support Your Customers Directly on Your Facebook Page

      Webinar - Facebook for Business: How to Engage and Support Your Customers Directly on Your Facebook Page

      The webinar “How to Engage and Support Your Customers Directly on Your Facebook Page” was attended by hundreds of customer service and support, marketing, and social media professionals, and was one of our most popular webinars of the year.

      If you did not attend the webinar, we invite you to watch it now. Share your thoughts and continue the discussion here.

      Beverly was generous with her time, after the webinar, to answer each of the unanswered questions submitted during webinar within our blog. Whether you attended the webinar or not, you may find that the answers to these questions may also help you understand how to leverage social media for better service. Read More

      Answers to Questions from the ‘Delivering Customer Service in a Social Media World’ Webinar

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        Delivering Customer Service in a Social Media World

        Delivering Customer Service in a Social Media World

        The webinar “Delivering Customer Service in a Social Media World” was attended by hundreds of customer service and support, marketing, and social media professionals who submitted numerous questions during the webinar. Due to the time constraints of the event, Barry was unable to answer all of the great questions submitted; however he has been gracious enough with his time to answer each one within our blog.

        Whether you attended the webinar or not, you may find that the answers to these questions may also help you understand how to leverage social media for better service.

        If you did not attend the webinar, we invite you to watch it now. Share your thoughts and continue the discussion here.

        What if we are not able to satisfy a customer even after all our efforts?

        You can’t satisfy everyone…maybe next time they want to go somewhere else.
        -Barry Read More

        Parature University: Easily Analyze Important Metrics Using Report Alerts

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          Parature University Webinar Series

          Parature University Webinar Series

          Don’t forget Parature University today at 1pm and stay tuned for the 2011 Series!

          Easily Analyze Important Metrics Using Report Alerts
          Date: December 15, 2010
          Time: 1:00pm EST

          Report Writers* attend this webinar to learn how to use alerts to draw attention to specific report data. Alerts enable you to change the format of values displayed on a report – if those values fall above, below, or within a range you specify – to easily highlight pertinent results making them stand out on your reports.

          Register Now!

          Parature University: Improve the Customer Experience by Incorporating Relevant Content into Custom Tabs on Your Support Portal

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            Parature University Webinar Series

            Parature University Webinar Series

            Don’t forget Parature University today at 1pm!

            Improve the Customer Experience by Incorporating Relevant Content into Custom Tabs on Your Support Portal
            Date: December 8, 2010
            Time: 1:00pm EST

            Parature Administrators and Support Portal Website Developers attend this webinar learn how you can add tabs to your Support Portal to provide your customers with easy & direct access to important websites. Also learn to control Portal Tabs via Service Level Agreements (SLAs) to create a customized experience based upon customer permissions.

            Register Now!

            Parature University: Improve Your Report Building Efficiency with Business Objects Report Variables

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              Parature University Webinar Series

              Parature University Webinar Series

              Don’t forget Parature University today at 1pm!

              Improve Your Report Building Efficiency with Business Objects Report Variables
              Date: December 1, 2010
              Time: 1:00pm EST

              Report Writers* attend this webinar to learn how to use Variables to save time and improve report building efficiency. A variable is a named formula – by saving a formula as a variable you make it available for re-use throughout a report and you can add the variable to the reports in the same way you add other objects.
              *With a BO license

              Example – if you want to display a date in a specific format throughout your report – you can save the formula for modifying the data as a variable and then use it throughout your report without having to retype the formula multiple times.

              Register Now!

              Delivering Customer Service in a Social Media World

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                Delivering Customer Service in a Social Media World

                Delivering Customer Service in a Social Media World

                For a long time, a company’s commitment to outstanding customer service began – and ended – in its mission statement. This is all changing in a 24/7 connected world.

                Your customers are taking to social media channels, like Facebook, Twitter and blogs, every day to recommend brands, provide usage tips, share content, and praise or criticize customer service; all affecting the perception of your brand. These conversations – whether stellar or abysmal – are taking place where they can be ‘heard.’

                Join us for this matter-of-fact, no-nonsense webinar to discover:

                1. Why – when the world is your competition – is customer service your only sustainable competitive advantage? Read More

                Parature University: Enhance the Customer Experience on the Support Portal Utilizing Existing Knowledgebase Content and Templates

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                  Parature University Webinar Series

                  Parature University Webinar Series

                  Don’t forget Parature University today at 1pm!

                  Enhance the Customer Experience on the Support Portal Utilizing Existing Knowledgebase Content and Templates
                  Date: November 17, 2010
                  Time: 1:00pm EST

                  Knowledgebase and Ticket Administrators attend this webinar to learn how to improve consistency on your support portal and within your responses to enhance the customer experience. See how templates can be used to achieve knowledgebase consistency on your support portal and how to use existing knowledgebase content as ‘canned’ responses for common ticket questions to improve CSR efficiency and consistency.

                  Register Now!

                  Parature University Webinar Series

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                    Parature University Webinar Series

                    Parature University Webinar Series

                    Parature is pleased to introduce our Parature University Webinar Series designed specifically to provide our customers with free training opportunities every Wednesday from 1:00 – 1:30pm ET. These live training webinars will be delivered by the Parature Professional Services team and will target areas to improve both CSR efficiency and the customer experience. Additionally, a recording of each webinar will be in the Training Center to view at your convenience.

                    Improve Your Efficiency & Reporting Metrics with Ticket Fields
                    Date: November 10, 2010
                    Time: 1:00pm EST

                    Parature & Ticket Administrators attend this webinar to learn about ticket fields that Parature can activate – Read Only, Resolution Type, System Info – to improve CSR efficiency, customer ease-of-use and reporting metrics. Read More

                    Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom

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                      Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom

                      Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom

                      What’s the worst place in an airplane? The middle seat! Why? You’re literally stuck in a rotten place, possibly for a long time, and you can’t do anything about it. Or can you?

                      Doug Lipp, respected author, speaker and former head of training at Disney University, uses the middle seat as a metaphor for what happens to all of us in life … we get stuck in uncomfortable places. How do you deal with unfortunate situations? When in a situation that you “can’t control,” what options do you actually have?

                      This entertaining and thought-provoking webinar addresses such topics as:

                      • Creative Problem Solving
                      • Work-Life Balance
                      • Customer Service
                      • Product Development

                      Join us for this fun-filled, insightful webinar as Doug addresses everything from life-on-the-road horror stories to dealing with organizational change.

                      A copy of this presentation is available in our SlideShare profile.

                      If you missed the webinar, the recorded version is available here. Share your thoughts and continue the discussion here.