Parature is the leader in on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service and online support. Parature provides the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Our software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly, easily and efficiently.

Our flagship product, Parature Customer Service™ software, integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that manages all your support needs.

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650 Customers & 10 Million End Users

AMD Florida State University CreateHope Inc. CenterStone Technologies Indiana State University Angel Learning East Carolina University Roanoke County Public Schools

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2008 Webinar Series

Best Practices in Customer Service

The "Best Practices in Customer Service" Webinar Series sponsored by Parature brings thought leaders from across the Customer Support community to your desktop, providing you with the hottest trends in the industry.

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Parature’s full suite of modules provide 20/20 visibility across all your support interactions:



Knowledge Base Software | Case Management Software | Knowledge Management | Help Desk Software | Online Customer Support Software | Web Based Help Desk Software | Trouble Ticket software