Providing great service and support is getting tougher and more expensive. Competitive pressure demands that you learn more about your customers, differentiate your customer service in a crowded market, and meet the high expectations of a growing new generation of Web-savvy customers.
Only Parature is dedicated 100% to Web-based customer service and support software. Unlike point solutions and add-ons to large CRM systems, we focus solely on first-class service and support that gives your organization an outstanding, consistent support presence with a competitive edge.
Parature Customer Service™ software integrates a customer portal, knowledgebase, ticket system, and a host of additional complementary modules in one dynamic, unified system that provides organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers.
Parature Customer Service software lets you start simple and grow
Parature comes from day one with a full suite of modules that provide 20/20 visibility across all your support interactions, anytime. Parature's innovative, scalable approach lets you grow on your timetable, not ours. From a self-service knowledgebase to assisted online chat, let customers select their preferred method of support.
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No other organization has more experience delivering SaaS support. Fact is, Parature provides the only true, on-demand 100% customer service software available. There's no software to download, no need to hire consultants or send staff to special training courses, no extra hardware to buy. You don’t even need to rely on IT at all. We'll take care of everything for you, automatically, securely. All your maintenance and updates are managed and implemented by Parature. A world-class hosting facility enables 99.5% uptime for every Parature customer. All data is safeguarded by state-of-the-art security technology. Best of all, a Parature implementation is measured in days, not weeks or months.
Parature is faster and easier to deploy, period.
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