Product

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Personalizing your customers’ experience is an important part of customer engagement and retention. Parature Product lets you provide the most  personalized support based on the specific products your customers have purchased or the services they utilize. Automatically filter the content each customer sees on your support portal based on their specific product purchases.

EASY PRODUCT TRACKING
Create any number of configurable fields to track important product information such as cost, delivery dates and maintenance data. Link support tickets with products so you can see exactly which product lines are requiring the most and the least amount of support.

Every support representative has instant access to all customer product information – by customer, account or product. Customers can also register their products online via Parature Product. Following registration, you can set up your system to assign an SLA automatically, and customize the content on your support portal accordingly.

CREATE VALUABLE PRODUCT CATALOGS
Classifying a wealth of product information in a central location is helpful for many departments across an organization. Create a master list of all products and services sold. Use customized folders to organize the information in whatever way is most meaningful for you.

BENEFITS

  • Support reps have instant access to all customer product information to aid in support and service personalization
  • Track customer product ownership and any issues from a central location
  • Have the information you need to cross sell and upsell products during customer conversations
  • Easily assign the right Service Level Agreements (SLAs)
  • See precisely which products have the highest number of service tickets to aid in product improvements
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