Knowing your customers, their frequently-asked questions, which customer service channels they prefer, their service history and their satisfaction level – and having all of this Voice of the Customer (VoC) information readily available all within one CRM software solution – gives your organization the competitive edge when it comes to personalized customer service, customer engagement and retention.
Parature provides your organization with the innovative CRM tools it needs to ping the Voice of the Customer in real-time, take the collective pulse of your customer service efforts, and adjust and improve as necessary.
Parature Contact provides a central and secure repository for your valuable account and contact information, enabling your teams to track account-level data, set service level agreements (SLAs), access contact information and product ownership details, and more. Now CSRs can have access to a customer’s complete service history while they’re interacting with them, so that the customer does not have to recount support issues, and CSRs can respond based on customer insights.Read More >>
Parature Feedback collects feedback via a short satisfaction questionnaire at the moment support is received. Whether it’s upon help ticket close or at the end of a chat session, you choose the time, the place, and you create the feedback questions. Parature Feedback gives immediate visibility into customer satisfaction with each transaction, enabling you to respond and improve on the spot.Read More >>
Parature Survey gives your organization the ability to create multi-question surveys and distribute them on your website, via email, a pop-up survey or another method of your choice. End-of-year customer satisfaction surveys have never been easier and robust reporting tools give you the instant data you need to set goals and improve business processes.Read More >>
- Gain instant visibility into support interactions and customer histories
- Empower CSRs with each customer’s service history to increase customer loyalty and retention
- Resolve issues and take action to improve customer satisfaction on the spot
- Get insightful data to set goals and improve customer service and other business processes
- Bonus: Know your customers’ favorite pizza toppings and which Star Wars movie they like best
Parature provides customer service software that revolves around you. Find out more about the best multi-channel customer service solutions available. Click here for a free demo, email us at [email protected] or call 1-877-GO-PARATURE.