Having contact and account information organized and immediately available is key to superior engagement and support. Parature Contactworks as a central repository for your valuable account and contact information, enabling your teams to track account-level data, set service level agreements (SLAs), gain quick access to contact information and product ownership details, and more.
|Download the Parature Contact Feature Sheet
Learn more about the module that enables your teams to track account-level data, set service level agreements (SLAs), access contact information and product ownership details, and more.
Customize Your Contact Data
Use Parature Contact to provide company-wide access to both account information and contact profiles. Store and add any account details you wish – company, phone numbers, addresses and more. Custom fields make it simple to record information unique to each account or your business processes.
Add any number of contacts to each account to easily keep track of individuals associated with the account, or keep track of contacts individually. Capture, view and edit all user transactions at the account or individual contact level – email, tickets, chats, and service calls – all in a single system. By better tracking user support history over time, you can better anticipate future needs and sales opportunities.
Easily Implement SLAs
Creating and managing Service Level Agreements is time consuming and error prone. Parature Contact lets you easily set up contracts that match all the different types of services your support department offers. When a customer contacts your team, the types of services available are right there on the screen.
- Increase productivity and customer engagement with contact information at your fingertips
- Quickly and accurately confirm end user identity
- Have the product and service information you need to cross sell and upsell products
- All data is safeguarded by state-of-the-art security technology