Survey

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Easily measure your customers’ satisfaction and keep tabs on quality assurance with Parature Survey. Integrate surveys into customer support processes at the time of your choosing or send out a satisfaction survey via email. The choice is yours when it comes to topics, questions, length, delivery and more via this powerful tool.

Download the Parature Survey Feature Sheet
Learn more about the module that easily measures customer satisfaction and enables your organization to deploy a professional, custom survey at any time.
Effectively Gather Customer Feedback

Quickly create time-sensitive customer feedback surveys using professional pre-formatted designs. An intuitive Design Builder feature guides you through setting up your survey, including adding logos, images and color schemes to match your organization’s branding.

An impressive selection of survey design options complements Parature Survey’s functionality. Enable multiple-choice questions formats using checkboxes or radio buttons. Effortlessly import existing customer survey designs, questions, options or distribution settings. The level of customization is yours to control.

Utilize Flexible Distribution and Powerful Reporting

Distribute surveys via a number of methods including links on your website, pop-up surveys or via email. Set up customized rules for survey delivery, including audience selection. Utilize time and date settings to automatically begin and end your surveys within the timeframe of your choice.

Built-in survey reports let you get instant visibility into customer responses. You can share results and easily export data to Microsoft Excel™ or another external analysis tool.

Benefits
  • Increase customer retention and loyalty
  • Ensure timely customer communication and feedback
  • Have the insight you need to cross-sell and upsell product
  • Keep data secure with state-of-the-art security technology

Parature provides customer service software that revolves around you.