Partners & Integrations

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Integrating your Parature Customer Service Software with other critical systems opens up a whole new level of visibility and intelligence for your organization, leading to greater customer satisfaction. Our technology partners provide best-in-class applications that complement Parature’s product suite to optimize performance, provide greater visibility and intelligence into customer service processes, and gain maximum return on investment.

  • 3CLogic offers a full suite of cloud based inbound and outbound customer interaction channels which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers.
    Case Study

  • Enhance your customers’ experience, enabling them to proactively manage their accounts via phone self-service.
    Press Release

  • ARH offers 25+ years experience working with federal, state and local governments. They are small, disadvantaged, minority, woman-owned, 8(a) certified and provide a range of services that include CRM, data center solutions, IT security, implementation, strategic business planning and training.

  • On-demand billing solutions and a monetization platform offering the full spectrum of Billing and Subscription Management services.

  • Enable screen sharing and remote control access to resolve customer issues directly from a support ticket, capturing session details in the ticket history.

  • Contact Solutions’ patented technology, optimized solutions and culture of continuous improvement delivers a more personalized customer experience.

  • Enable your organization with the ability to track online gaming and social networking interactions to prevent online abuse, inappropriate activity and child related bullying.

  • Comprehensive game services management for the complete gaming lifecycle; customer service, technical support and game mastering.

  • Monitor Facebook Wall conversations, posts and comments in real time and provide 1-to-1 engagement directly in Facebook.
    Video ClipPress Release
    Feature SheetWhite Paper

  • Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Contact centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.

  • Provide your customers on Get Satisfaction with a simple escalation path to company answers and assisted support for questions that are not answered by the community.
    Feature Sheet

  • Higher Logic helps your association or nonprofit transform its value through the power of social media by providing your members, constituents, donors and volunteers with innovative ways to think together, share and collaborate.

  • Houndstooth and Parature help you to integrate your Parature Customer Service™ software with other critical software systems.

  • An industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products.

  • Other vendors offer call center software. With the unified IP business communications offering from Interactive Intelligence, your business gets complete solutions.

  • Enable filtering, moderating and monitoring tools for user generated content to ensure online environments are safe, productive and enjoyable.

  • Connect your development and support teams to seamlessly escalate and resolve issues without having to rely on emails or phone calls.
    Feature Sheet

  • Allow unanswered questions in the Lithium community to be escalated and converted to a Parature ticket for an accurate and timely response.
    Feature Sheet

  • Enable screen sharing and remote control access to resolve customer issues directly from a support ticket, capturing session details in the ticket history.

  • Enable the ability to track online gaming and social networking interactions to prevent online abuse, inappropriate activity and child related bullying.
    Feature Sheet

  • Seamlessly integrate Microsoft Dynamics and Parature to create and update account and contact information.
    Partnership Press Release
    Integration Feature Sheet

  • Flexible, secure remote access solutions for IT service management and external customer support.

  • Parature has partnered with OneLogin to provide an integration that unifies user authentication and access. Parature customers can now achieve single sign-on (SSO) and Active Directory integration for Parature’s Support Portal and Service Desk. OneLogin for Parature Free PlanFeature SheetBlogWebinar

  • Send real-time system and maintenance alerts via SMS and VoiceBlasts to your customers and your support team.

  • Seamlessly integrate Salesforce.com and Parature to create and update account and contact information.
    Video ClipFeature Sheet

  • ScreenSteps combines screen capture, image editing and documentation authoring, allowing you to create better documentation in less time and publish to many destinations including Parature.

  • Create personalized dashboards of your Parature system in just minutes.
    Blog

  • Parature’s social media integration with Twitter empowers organizations to efficiently monitor tweets for proactive response and an improved customer experience.
    BlogPress Release

  • Increase customer retention, mitigate fraud losses and grow revenue via an integrated, on-demand solution that consists of three core services: billing, fraud screening, and chargeback management.

  • Through its partnership with Winvale, a government sales consultancy and leading advisor on business strategy and procurement, Parature is available to customers in the public sector through the GSA schedule procurement process.
    Press Release

Interested in a Parature Integration?

If you’re interested in learning more about any of Parature’s product integrations, or if you are interested in integrating something not shown here, please contact us.

Interested in becoming a Parature Partner?

Please contact us here.