An organization’s productivity can be dramatically reduced by responding to the same questions over and over again each day via phone, email and other customer service channels. Customer service call 1: “I can’t remember my login.” Customer service call 2: “I can’t seem to remember my login.” Customer service call 3: “I’m having some trouble remembering my login….”
Don’t let your company languish in a customer service version of Groundhog Day. Parature allows your organization to provide more effective and efficient customer service by empowering your customers to easily find quick answers to their most-commonly asked questions via a customized online portal featuring an intuitive and searchable online knowledge base.
Our Features
Parature Portal provides a 24/7 customer support center that is seamlessly integrated into your organization’s current website. This web-based help center gives your customers easy and convenient access to an intuitive, searchable knowledge base which delivers quick answers to their most-commonly asked service and support questions. If your customers still require personal support after using the knowledge base, they can submit a help ticket, track its progress at their convenience and receive an automatic notification email when an answer is available for them.Read More >>
Parature Knowledgebase offers an intuitive customer self-service solution that provides quick answers to common questions and support issues, plus essential downloads including forms, how-to videos, product manuals, knowledge base information updates and more. Easily add and update information and customize its order and placement to put the most-viewed information in a prominent place.Read More >>
Parature Download is the ultimate tool to give your customers all the information and updates they need without having to phone or email a customer service representative. Provide software patches and downloads, how-to videos, product brochures, user manuals and more. Track and report on download activity in real time.Read More >>
Major Benefits
- Reduces the number of repetitive support questions for CSRs
- Empowers customers and reduces resolution times; improves customer satisfaction
- Drives down call and email volume; provides 24/7 support
- Can be integrated into additional customer service channels including social media
- Customizable to seamlessly match your organization’s branding and language
“Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. Increasing our efficiency with Parature has benefited our customers and internal morale. Seventy-five percent of the gains we’ve made in customer service are due to Parature. That contributes to greater customer loyalty and revenue.” – Anne-Marie Bitman, Senior Director of Customer Service, TMA Resources.
Parature provides customer service software that revolves around you. Find out more about the best multi-channel customer service solutions available. Click here for a free demo, email us at sales@parature.com or call 1-877-GO-PARATURE.