Social Customer Service

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Social media is here to stay. It’s changing the game for customer service, not only in engagement, but in response times.

Be in full control of your social media presence and better engage your customers and target audience with Parature’s Social Customer Service Suite.

Our Features

  • Parature Social Monitor – Newprovides a superior social media monitoring and engagement product designed specifically for customer service teams which allows organizations to better collaborate across departments to improve customer satisfaction, increase customer retention, protect brand reputation and provide a 100% positive customer engagement experience, all while improving internal efficiencies. Monitor and categorize activity from multiple social media accounts all through one intuitive interface. Now with Parature for Facebook and Parature’s Social Monitor as part of the Parature Social Customer Service Suite, companies have a complete end to end social media customer service engagement solution for their social media channels.

    Parature Social Monitor is available in Q2 of 2013. For additional information, or to schedule a demonstration, please contact sales@parature.com.

  • Parature for Facebookprovides businesses and organizations with a 24/7 customer service and support presence on Facebook, in addition to the ability to monitor and respond to posts and comments on both Twitter and Facebook. Convenient alert systems and comment/post routing options let you turn questions and comments into help tickets and send them to the individuals within your organization who can provide the best answer.

    In addition, you can integrate Parature’s Chat, Ticket and Knowledgebase solutions seamlessly on your Facebook page to create a new, multi-service channel for customer support.

Major Benefits
  • Monitors questions and posts on Facebook and Twitter in real time so you can respond immediately
  • Allows questions and comments to be routed to the person within your organization who can best answer
  • Provides a dedicated 24/7 support presence on your organization’s Facebook page
  • Integrates seamlessly with other Parature customer service solutions to provide a 360-degree view of the customer

“We have lot of activity on our Facebook page. We want support to be wherever customers are so it’s convenient for them to connect with us.” – Brianne Hattaway, Director of Customer Support, Threadless.com

Parature provides customer service software that revolves around you. Find out more about the best multi-channel customer service solutions available. Click here for a free demo, email us at sales@parature.com or call 1-877-GO-PARATURE.