Facebook is one of the Web’s most dominant customer destinations for engagement and support. Parature for Facebook ensures businesses and organizations are prepared at all times to engage and support customers and their entire social media community around the clock, not only with responses to posts, but with a dedicated 24/7 customer service center incorporated into their Facebook page.
|Download the Parature for Facebook Feature Sheet
Learn more about the module that allows your organization to monitor your Facebook and Twitter accounts, respond to customers in real time and fully integrate social media into your customer service efforts.
Effective 24/7 Monitoring
From the moment you install Parature for Facebook, you’ll be able to monitor Facebook wall conversations, posts and comments in real time, gaining a whole new level of customer visibility and engagement. In fact, other departments throughout the company beyond your marketing and customer support team can use Parature for Facebook to monitor pages and posts relating to HR, billing, recruiting, product support and more. Parature for Facebook accommodates multiple pages and allows for easy routing to the people within your organization who can best answer the questions your Facebook followers ask.
Parature takes the stress out of the high-visibility and ability for anyone to post on your organization’s Facebook page. With Parature for Facebook you can monitor for specific keywords, inappropriate language and track and reply to customer service interactions using your Parature Customer Service Software. Social media truly becomes another customer service channel that your organization can effectively use, track and measure.
Plus 24/7 Support
In addition to posts, customers have access to an always-available support center. Parature Knowledgebase, Parature Ticket and Parature Chat can all be easily and seamlessly integrated into your organization’s Facebook presence. Many of today’s leaders in customer service and engagement use Parature for Facebook.
- Efficiently monitor all Facebook Wall posts and comments in real time – take immediate action, route and assign issues that would otherwise be unmanageable
- Monitor, listen and engage with your customers on your Facebook page. Multiple departments, including HR and Marketing, can monitor posts and take immediate action
- Provide immediate support – allow customers to find an answer or ask a question via a complete support center
- Increase customer retention and loyalty. Provide a consistent level of service to your customers wherever they are – even on social media
- Easily installs on your Facebook page in just minutes