On-Demand Customer Service, Customer Support & Help Desk Software
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Customers
On Demand Customer Support & Service Solutions
Parature's on demand customer support and help desk solutions have been implemented worldwide across a diverse client base serving over 10 Million registered end users in more than 45 countries. By implementing Parature’s web-based solutions to centralize all processes related to customer service, these Parature clients have empowered their end users to experience the benefits of on demand customer support.
The following is a sampling of clients who depend on Parature for their online customer support software. Here’s what they have to say about how Parature’s customer service solution has helped their organization - lowered costs, maximized operational efficiencies, and improved service quality.
Press Release
Case Study
Video Clip
The Weather Channel
“Parature has become a trusted partner, and has consistently delivered on their pledge to help us meet our customer support goals by providing dedicated staff and excellent technology. The comprehensive, integrated nature of Parature’s solution enables us to provide a very positive support experience and meet customer needs quickly.”
Manager, Customer Data and Systems
- Press Release
Case Study
- Video Clip
AMD
"Due to Parature’s support portal and knowledge base, our customers are only submitting less than 1% of the millions of visitors who come to our support site monthly. This has led to a remarkable 99.5% self-service rate."
Sr. Marketing Communications Manager
- Press Release
- Case Study
- Video Clip
Office Depot, Inc.
"I researched many on demand solutions and noticed they were too labor intensive and cumbersome. Parature's solution met our standards, because of their quick deployment, ease-of-use and web hosted platform, which enables me to access my account anywhere."
- M2 Project Manager
Press Release
- Case Study
- Video Clip
Philips Medcare
"Parature continues to listen to its customers and deliver innovative solutions. Parature provides more features while keeping our support processes very efficient and effective."
- Director of Technology
- Press Release
- Case Study
- Video Clip
Florida State University
"When Parature assured us they could deploy their solution in a matter of weeks, we assumed they were providing us with a marketing pitch to gain our business; however, Parature delivered on their promise, and had us up and running in three weeks."
- Director of User Services
- Press Release
- Case Study
- Video Clip
Havok
"eProduct has become a central part of Havok's customized support process. The product catalog concept effectively manages information ownership, which in turn allows us to restrict how we expose certain information to specific customers."
- Director of Professional Services
- Press Release
- Case Study
- Video Clip
BuilderMT
"Parature has completely revolutionized the way we do business. The Customer Support Solution has enabled us to streamline our internal customer support operations, which has freed up time to focus our entire efforts on providing top notch software to our home builders."
- Chief Technology Officer
- Press Release
- Case Study
- Video Clip
TMA Resources
"With Parature, someone else manages the system, the maintenance, and all of the updates. Now I can focus on supporting our employees, rather then administering an entire system"
IT and Hosting Operations
- Press Release
- Case Study
- Video Clip
Seven
“In deciding to use Parature we have given our customers a leap forward in their problem management. We went from simple ticket listings to offering our customers a knowledge base, glossary, troubleshooter, discussion boards and sophisticated ways to search their tickets."
- Director, Customer Care and Training
- Press Release
- Case Study
- Video Clip
Idiom Technologies, Inc.
"Parature has enabled our customer support team to work more efficiently. Our support reps spend less time responding to repetitive customer inquiries, and more time solving tougher customer issues. Parature also allows our support team to work more collaboratively, tapping into the knowledge of our entire team to solve problems faster."
- Vice President of Professional Services and Support
- Press Release
- Case Study
- Video Clip
CenterStone Technologies
"Parature’s solution allows us to start out simple and grow. It allows us to quickly launch the basic system so people can begin using it and then build out additional areas and advanced customization over time. Parature fits where we were now, and has enough capabilities to match where we are going in the next four to five years."
Sr. Vice President of Technology
- Press Release
- Case Study
- Video Clip
Our Lady of the Lake Regional Medical Center
"We are confident that Parature's wide range of modules, which include self-service customer support features, will provide us with an immediate return on investment."
- Director of MIS
- Press Release
- Case Study
- Video Clip
Indiana State University
“Parature’s easy to use interface allowed our technicians to resolve tickets instantly with minimal training, or none at all."
- Office of Information Technology Help Desk Manager
- Press Release
- Case Study
- Video Clip
TriSyn Group
"Parature's solution has increased our clients support satisfaction, making the value of our investment in Parature clear. We are at 99.9% satisfaction level both internally and on our client side."
- Application Specialist
- Press Release
- Case Study
- Video Clip
Passport Health Communications, Inc.
"With our previous solution we had to continuously update well over 120 pages worth of support information. With Parature, we can match the look and feel of our support portal to that of our website, and effectively communicate changes to our products through their robust knowledge base."
- Vice President of Customer and Technical Support
- Press Release
- Case Study
- Video Clip
Capitol College
"We found that Parature’s Web-based Campus Support Solution uniquely met the distinct support needs of our students and faculty. It gives us the ability to offer support from any Internet connection at anytime, and has robust self-service capabilities like a knowledge base and download center, which allows students to help themselves"
Director, Distance Learning Services
- Press Release
- Case Study
- Video Clip
Minerva Networks
“Parature has enabled us to not only implement processes and organization, but to also begin offering clients innovative and time-saving customer support tools. This combination of an upgraded infrastructure and client-facing enhancements has taken our support to the next level, and ensures we are meeting, if not exceeding, customer expectations.”
Director, Technical Support
- Press Release
- Case Study
- Video Clip
e-MDs
“Parature has been a great fit for us, particularly due to the ability for us to customize the solution to our needs, the high level of functionality while still being very easy-to-use, and the very affordable pricing.”
Executive Vice President, Practice Management
- Press Release
- Case Study
- Video Clip
Caselle
“The reports are fabulous. It’s great having both high level and detailed views into all of our support activities, with the ability to track results and improvements over time.”
Senior Vice President of Support
Knowledge Base Software | Case Management Software | Knowledge Management | Help Desk Software | Online Customer Support Software | Web Based Help Desk Software | Trouble Ticket software