Customer Support Software

Parature Customer Service™ Software: A Smarter, More Efficient Way to Serve Your Customers

Parature Customer Service™ software integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that manages all your support needs.

Rather than piecing together incomplete or inconsistent information, Parature’s online customer support software provides one big picture with 20/20 visibility across multiple Web-based support channels. All your customer history stays in one place.

Parature Portal™ provides a 24/7 professional, personalized external support presence.

Your portal looks identical to your website, so your customers feel comfortable that they’re on familiar ground. Change the look and feel of your portal to point end users directly to the information they need.

From the portal, your customers can access a fully searchable knowledgebase, submit tickets, and even check on ticket status themselves.

Parature Knowledgebase™ is the first go-to spot on the portal for customers to easily help themselves to documentation, answers to frequently-asked questions, product briefs, and all the latest information.

Parature Ticket™ is a world-class lifecycle trouble ticket software management system for easy tracking, routing and resolution.

A comprehensive range of modules are all designed to further strengthen customer retention.

• Increase visibility into customer support issues
• Reduce issue resolution times and repetitive inquiries
• Drive down call volume, drive up service and satisfaction
• Encourage customer feedback
• Ensure more timely customer communication
• Keep better tabs on everything from emails and live chats to phone calls and Web forms
• Maintain a better handle on customer satisfaction – proactively address issues and capitalize on trends

Customer-Centric, not IT-Centric. Parature provides the only true, on-demand 100% customer service software available. As a SaaS (software-as-a-service) provider, we deliver our product suite over the Internet using a secure, scalable application and system architecture that requires no software downloads, extra hardware, or internal IT help.