Customer Support Software

Parature Customer Service™ Software: A Smarter, More Efficient Way to Serve Your Customers

Parature Customer Service™ software integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that streamlines and strengthens ongoing customer responsiveness and communication.

Rather than piecing together incomplete or inconsistent information, Parature’s online customer support software provides one big picture with 20/20 visibility across multiple Web-based support channels. All your customer history stays in one place.

Parature Portal™ provides a 24/7 professional, personalized external support presence.

Parature Knowledgebase™ is the first go-to spot on the portal for customers to easily help themselves to documentation, answers to frequently-asked questions, product briefs, all the latest information.

Parature Ticket™ is a world-class lifecycle trouble ticket software management system for easy tracking, routing and resolution.

A comprehensive range of modules are all designed to further strengthen customer retention.

• Increase visibility into customer support issues
• Reduce issue resolution times and repetitive inquiries
• Drive down call volume, drive up service and satisfaction
• Encourage customer feedback
• Ensure more timely customer communication
• Keep better tabs on everything from emails and live chats to phone calls and Web forms
• Maintain a better handle on customer satisfaction – proactively address issues and capitalize on trends

Customer-Centric, not IT-Centric. Parature provides the only true, on-demand 100% customer service software available. As a SaaS (software-as-a-service) provider, we deliver our product suite over the Internet using a secure, scalable application and system architecture that requires no software downloads, extra hardware, or internal IT help.