eDownload

Hosted Help Desk Customer Support

Extend your support offering by providing critical documents, patches, or even media files for your end users to easily download with Parature’s eDownload. Built with the same easy to use interface of all modules found in Parature’s hosted customer support software, eDownload is a fully customizable structure that enables your support team to collaboratively manage your download center, as well as giving your end users extensive search capabilities to easily pinpoint the specific files they need.

Benefits

• Enable instant access to essential documents on your support site through Parature’s hosted help desk software
• Offer end users audio or video files to assist in the resolution of support issues
• Save time managing document distribution

Key Features

Include all file types and attachments
Add a variety of different materials so users have all relevant information at their fingertips

• Include all types of documents including user manuals, software downloads and patches, product manuals, audio files and movies
• Attach any file to an knowledge base article or a ticket, such as Windows Media files, QuickTime, Drivers, and more

Easy configuration and file access
The straightforward interface makes the organization and management of thousands of documents easy to maintain

• Use the intuitive interface to upload files individually or in batches to save time
• Employ advanced search capabilities, such as natural language, Boolean, and keyword searches for accessing files

Set permissions for your downloadable file
Use permissions and records to ensure users have access to the appropriate documents

• Create End User License Agreements for your downloadable files to prompt customers to accept the agreement before they download the file
• Associate products to files to automatically limit your end users access to only the information regarding products they own

Track download history
Use download metrics to help you plan the future content and organization of the download center

• View how many times a file has been downloaded, when it was downloaded, and which user downloaded it