Sometimes it takes an image or video file to give your customers the complete answers they need. Parature Download™ gets the documents your customers need in their hands when they need it:
Track and report on the download activity anytime. See the most popular downloads and adjust your support accordingly.
Parature's exclusive video technology lets you upload and embed customer support videos right in your download center or within knowledgebase articles. There's no better way to enrich your customers' self-service experience than with high impact video that shows step-by-step instruction.
Set up any number of customizable folders to streamline the organization and management for even thousands of documents. Searching is easy with full search capabilities including natural language, Boolean, and keyword search.
Set up permission levels for your downloadable files to make sure users have access to the appropriate documents. You can create End User License Agreements so your customers are automatically promoted to accept the agreement before downloading the file.
You can also associate products to files to limit end user access to just the information pertaining to the products they own.
Better plan future content and organization of your download center. Download metrics provide the intelligence you need to see, for example, how many times a file has been downloaded, when it was downloaded, and by whom.
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