Parature Contact™

Stronger Account Management and Instant Visibility into all Your Accounts

Tracking activity at the account level is key to growing you business relationships.

Parature Contact™ works as a central repository for your account and contact information, enabling your teams to track account-level data, set service level agreements (SLAs), access contact information and product ownership details, and more.

Get Convenient Access to Complete Contact Information

Use Parature Contact to provide company-wide access to both your account information and contact profiles. Store whatever account details you need – company, phone numbers, addresses and more. Custom fields make it simple to record information specific to your needs.

Add any number of contacts to each account to easily keep track of each individual associated with the account. If you have contacts that don’t belong to an account, you can still keep track of them individually.

Easy Contact Management Increases Productivity

Capture, view and edit all user transactions at the account or individual contact level – email, tickets, chats, and service calls – all in a single system. By better tracking user support history over time, you can better anticipate future needs and sales opportunities.

Define and Implement Service Level Agreements

Creating and managing SLAs is time consuming and error prone. Parature Contact lets you easily set up contracts that match all the different types of services your support department offers. When a customer contacts your team, the types of services available are right there on the screen.