How e-MDs Uses Parature Customer Service Software to Reduce Issue Resolution Times by 80%; Customers Notice
Presenter: Scott Montgomery – CRM Administrator, Client Services, e-MDs
My Challenge Is...
My organization’s customer service representatives are spending hours each day answering the same questions over and over again via phone and email.
I want to be able to easily monitor, control and quickly respond to any questions or comments on my company’s Facebook, Twitter and other social media pages.
My organization needs a cloud-based customer service solution that integrates with our current systems and also with the online business applications we use on a daily basis.
My organization needs a proven way to track and improve upon our customer service representatives’ productivity. We want to provide more efficient, yet effective customer service.
My company is looking for a way to deliver legendary customer service and engagement to increase customer retention. We need to ensure our customers are satisfied.
I need customer service metrics and reporting tools that bring together and compare data from all my customer service channels, so I can see not only what works best for us, but who works best for us.