On-Demand Customer Service, Customer Support & Help Desk Software
Forum Software
Forum Software
Parature Forum Software: Keep Your Customers Engaged
Forum software is key to growing and maintaining a loyal user base. Parature Forum™ software provides your customers with an online forum for interacting, sharing ideas and common issues.
With Parature Forum software, you provide an open environment for your end users to socialize and discuss topics most important to them. Via this forum software, you'll discover significant topics and themes, enabling you to create appropriate, timely support content.
Customizable Set Up
Using Parature Forum software, you can create extensive discussion forums to meet the needs of your customers, as well as any number of moderated or unmoderated forum categories. This powerful forum software empowers end users to personalize their online profiles as they wish to include an avatar, images, titles and email.
Alert Users to Important Information
Use Parature Forum software to make important broadcast announcements, develop discussions, unite peers and build your community. Emphasize discussions of particular interest and receive an automatic email whenever a reply is posted.
Parature Forum software allows you to offer nightly or weekly digests to your customers and support team so everyone is kept up-to-date.
Facilitate Moderation
Discussions can be facilitated to provide suitable content. New posts and replies can be added to a Pending Discussion Queue for approval prior to posting for public view.
Keep Users Engaged and Involved
Parature's forum technology allows users to allocate points to authors' posts via a trust-based system. Participants can build their reputations within a discussion, and inappropriate or invaluable posts can be filtered out if they fall beneath a certain trust level.
Benefits of Parature Forum Software
- Build a collaborative community that keeps customers engaged
- Deflect unnecessary service request, reduce overall ticket volume
- Increase customer retention and loyalty
- Ensure more timely customer communication and feedback
Features of Parature Forum Software
- SaaS delivery gets you up and running quickly
- Secure - data safeguarded by state-of-the-art security technology
Contact us now for a product demonstration of our forum software.
- "Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They're not cutting and pasting, so they're able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."
- – TMA Resources
- "The great thing about Parature is that it makes it possible for us to provide that self-support model. It allows us to cut costs, and it allows our reps to spend more time actually providing better service to our customers. It's critical to us that we are doing that and we're also understanding what our customers are saying about us -- we leverage the forums and the surveys to understand what they are saying about our products, and Parature allows us to do that."
- – Director, Web Strategy & Strategic Web Initiatives - Premier Global Services
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