Parature Forum™

Providing your customers with a forum for interacting, sharing ideas, and discussing common issues online is a great way to grow and maintain a loyal user base.

With Parature Forum™ you provide an open, accessible place for your end users to network and discuss what's most important to them. And by providing this venue, you'll discover which topics are most significant, allowing you to create the most relevant, timely support content.

Customizable Set Up

Create any number of forums. You can set up an unlimited number of moderated or unmoderated forum categories, each with their own icon. Allow end users to personalize their online profiles as they wish to include email, title, images, and even an avatar.

Alert Users to Important News and Information

Use Parature Forum to make special broadcast announcements, create discussions, connect peers and build your community. Highlight discussions of special interest and receive an automatic email whenever a reply is posted.

You can even offer nightly or weekly digests to your support team and customers, so everyone stays up to speed with the latest.

"Our beta program was a huge success using Parature Forum. The tracked beta cycle in the forum enables us to resolve many more issues prior to a production release, which has led to a higher quality code and less support traffic." SEVEN Networks

Facilitate Moderation

Discussions can be facilitated to ensure that content is applicable and appropriate. New posts and replies can be added to the Pending Discussion Queue for approval before posting to public viewing.

Keep Users Involved and Engaged

A "trust" system lets users assign points to authors' posts. Participants can build their reputations within a discussion, while unhelpful posts can be filtered out if they fall below a certain trust level.