On-Demand Customer Service, Customer Support & Help Desk Software
Help Desk Ticket Software
Help Desk Ticket Software
Parature Help Desk Ticket Software Brings Faster Resolution to Support Requests
Parature Customer Service™ software helps you resolve every help desk ticket quickly and efficiently.
Organizations in a wide range of industries depend on Parature's world-class lifecycle help desk ticket management system for easy tracking, routing and resolution. Deflect tickets by creating a knowledgebase where end users can find the answers themselves 24/7 to commonly-asked questions.
Parature Help Desk Ticket Software: Key Benefits and Features
- Deflect unnecessary service request, reduce overall help desk ticket volume
- Allow users to track the status of their help desk ticket online anytime without needing to contact the help desk
- Continually improve how any type of help desk ticket is handled through on-demand surveys and reports
- SaaS delivery gets you up and running quickly
- Secure - data safeguarded by state-of-the-art security technology
Contact us now for a product demonstration of our help desk ticket software.
What customers have to say about us
- "Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They're not cutting and pasting, so they're able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."
- Director, Customer Service - TMA Resources
Customer Video Clip
What customers have to say about us
- "Parature Customer Service™ software has helped us increase client satisfaction by providing our clients with a self-service portal complete with 24/7 access to information and ticket history. It has allowed us to service twice the number of clients without increasing the size of our service levels. Parature Customer Service software has also increased the efficiency across all our teams within the organization, improving processes among customer support, operations, development, and sales."
- Director Global Accounts, Coremetrics
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