With the Institute of Customer Service reporting that customer satisfaction in the U.K. is at its lowest level since 2010, and the new rankings for best and worst customer service in the U.K. revealed, it has never been more important for U.K. brands and organizations to know as much as possible about consumers and their growing expectations for service across channels.
A newly-released 2015 U.K. State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM highlights key statistics that every customer-centric brand and organization will be interested in, many of which are highlighted in the infographic below. To view more, click here and download the complimentary report.
These U.K. results are part of the Global State of Multichannel Customer Service Report which compares and contrasts customer service expectations and preferences from the U.K., the United States, Brazil and Japan. Click here to view the report overview webinar led by Microsoft general manager of service engagement, Bill Patterson.