Knowledge Base Software

Parature Knowledge Base Provides End Users With Access To The Answers They Need Most

Parature Knowledge Base software enables customers to help themselves to documentation, answers to frequently-asked questions, product briefs, and all the latest essential information. It provides your end users with access to the answers they need most.

This central information repository offers 24/7 customer support, reducing the volume of service requests while improving the efficiency of your support team.

The knowledge base is an effective training vehicle for new customer support staff, ensuring more consistent customer answers and reducing ramp up time. Parature knowledge base software helps you safeguard and retain knowledge over the long term.

Flexible Permission Levels and Publishing Workflow

Parature's knowledge base software allows you to establish the workflow to best match your internal business processes. The built-in workflow helps you filter suggested support topics and ensure authors follow a standard publishing process.

Administrative responsibilities can be granted separately from management functions and content publication, providing further management flexibility.

Some Benefits and Features of Parature Knowledge Base Software

• Reduce the number of customer support requests
• Reduce repetitive inquiries and issue resolution times
• Experience a quick deployment with a powerful WYSIWG Editor and easy to learn interface
• Increase customer loyalty and retention
• Software-as-a-Service delivery gets you up and running quickly
• Set up your portal to allow public or private access
• Assign limited or full permissions to single end users or groups
• Advanced search tools, such as keyword, natural language and Boolean to enhance your search capabilities