Knowledge Management Systems

Parature Tops List of Knowledge Management Systems

The most effective knowledge management systems allow you to establish a workflow that best matches your internal business processes. The built-in workflow helps you filter suggested support topics and ensure authors follow a standard publishing process.

With Parature, companies are able to easily set up complete knowledge management systems with built-in flexibility:

• Administrative responsibilities can be granted separately from management functions and content publication, providing more management flexibility
• Deployment is faster with a powerful WYSIWG Editor and easy to learn interface
• Assign limited or full permissions to single end users or groups
• Use advanced search tools such as keyword, natural language and Boolean enhance search capabilities

Good knowledge management systems are also powerful training resources for new customer service representatives. Many organizations look to knowledge management systems from Parature to safeguard and retain valuable company and product knowledge over the long term.

Benefits and Features of Parature's Knowledge Management Systems

• Reduce the volume of customer support requests
• Reduce issue resolution times
• Increase customer retention and loyalty
• Protect your valuable company knowledge
• SaaS delivery gets you up and running quickly
• Secure – data safeguarded by state-of-the-art security technology

Contact us now for a product demonstration of our knowledge management systems.