The most effective knowledge management systems allow you to
establish a workflow that best matches your internal business processes. The built-in
workflow helps you filter suggested support topics and ensure authors follow a standard
publishing process.
With Parature, companies are able to easily set up complete
knowledge management systems with built-in flexibility:
- Administrative responsibilities can be granted separately from management functions
and content publication, providing more management flexibility
- Deployment is faster with a powerful WYSIWG Editor and easy to learn interface
- Assign limited or full permissions to single end users or groups
- Use advanced search tools such as keyword, natural language and Boolean enhance
search capabilities
Good knowledge management systems are also powerful training
resources for new customer service representatives. Many organizations look to knowledge
management systems from Parature to safeguard and retain valuable company and product
knowledge over the long term.
Benefits and Features
- Reduce the volume of customer support requests
- Reduce issue resolution times
- Increase customer retention and loyalty
- Protect your valuable company knowledge
- SaaS delivery gets you up and running quickly
- Secure – data safeguarded by state-of-the-art security technology
Contact us now for a product demonstration of our knowledge management systems.
"Parature enables us to manage all of our support needs in one integrated suite. Simply put,
Parature is 50% of my work force. With Parature I am able to utilize fewer CSRs, keeping my
staffing budget low."
Senior Manager, Customer Service - IGN Entertainment
