Knowledge Management Software

Parature Knowledgebase™ knowledge management software is the first place where customers go on the Parature Portal to help themselves to answers to frequently-asked questions, documentation, product briefs, and all the latest essential information. It provides easy access to the answers your end users need most.

This central information repository offers 24/7 customer support, reducing your service requests while improving your support team's efficiency.

Parature Knowledge Management Software Provides Flexible Publishing Workflow

Establish the workflow to best match your internal business processes. Parature’s knowledge management application has a built-in workflow that helps you filter suggested support topics and ensure authors follow a standard publishing process.

Administrative responsibilities can be granted separately from management functions and content publication, providing further management flexibility.

Parature Knowledge Management Software: A Great Internal Training Tool

The knowledgebase is an effective training vehicle for new customer support staff, reducing ramp up time and ensuring more consistent customer answers. It's also a smart overall knowledge management tool, helping you retain and safeguard knowledge over the long term.

Parature Knowledge Management Software: Benefits and Features

• Reduce issue resolution times and repetitive inquiries
• Reduce customer support requests
• Experience a quick deployment with an easy to learn interface and powerful WYSIWYG Editor
• Enhance your search capabilities with advanced search tools, such as keyword, natural language and Boolean
• Set up your portal to allow public or private access
• Assign limited or full permissions to end users

Contact us now for a product demonstration of Parature Knowledge Management Software.