Knowledge Management Software

Parature Knowledgebase™: Easy Access to Essential Information

Parature Knowledgebase™ knowledge management software provides easy access to the answers your end users need most. It’s the first go-to spot on the Parature Portal for customers to help themselves to documentation, answers to frequently-asked questions, product briefs, all the latest essential information.

This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team’s efficiency.

Organize the content any way you wish – even invite your end users to get involved by helping to identify the most valuable content.

Easy Knowledgebase Set Up

An easy to learn interface and powerful WYSIWYG Editor make deployment quick. Populate your knowledgebase with your top most frequently-asked questions, then grow them over time as you add new solutions and product information.

Flexible Publishing Workflow and Permission Levels

Establish the workflow to best match your internal business processes. Parature’s built-in workflow helps you filter suggested support topics and ensure authors follow a standard publishing process.

Administrative responsibilities can be granted separately from management functions and content publication, providing further management flexibility.

A Powerful Internal Training Tool

The knowledgebase is an effective training vehicle for new customer support staff, reducing ramp up time and ensuring more consistent customer answers. It’s also a smart overall knowledge management tool, helping you retain and safeguard knowledge over the long term.

Benefits

• Reduce the volume of customer support requests
• Reduce issue resolution times and repetitive inquiries
• Provide immediate, 24/7 support
• Increase customer retention and loyalty

Features

• SaaS delivery gets you up and running quickly
• Secure – set up your portal to allow public or private access
• Assign limited or full permissions to end users, giving single users or groups different access levels