Empower Employees and Customers with Knowledge Using Parature
As customer service expectations and the number of customer service delivery channels continue to grow, front line representatives are increasingly challenged by the ability to access and deliver real-time answers and information.
Parature’s knowledge management solution provides easy to create, easy to access content that can be delivered both internally to customer service representatives (CSRs) and across all major service channels to the customer for real-time updates and deflection of frequently-asked-questions.
- Provides easy, organized access to knowledge for real-time customer service and response
- Delivers consistent answers and information across teams and departments
- Reduces handle times and repetitive questions
- Makes information/videos accessible for new employee, new product and service training
- Delivers consistent answers, information and brand messaging across channels
- Provides 24/7 self-service access to information
- Increases first contact resolution rates
- Empowers customers with organized, searchable content on the channel of their choice or convenience (including social and mobile)