Knowledge Base Software

Parature Knowledge Base Software

Get at least 25% drop in the number of open tickets after implementing Parature

During this demo you'll learn the benefits and features of Parature Knowledge Base Software:

Be more proactive and strategic about driving customer satisfaction
Increase customer loyalty and retention
Reduce issue resolution times and repetitive inquiries
Drive down call/email volume while improving overall level of service
Raise the productivity of customer service representatives and reduce agent load
Encourage feedback and interaction
Reduce overall costs
Maintain a better handle on overall customer satisfaction - stay on top of trends

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"Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They're not cutting and pasting, so they're able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."
TMA Resources

Parature named a 2009 CRM Service Rising Star by CRM magazine

Parature received this award for recognizing the value of the small opportunities, as well as the large; for including the user in user support; and for giving its customers the customizable service-and-support product the industry deserves.

Parature Customer Service software has been named a recipient of a 2009 CRM Excellence Award

Based on hard data, The CRM Excellence Award relies on facts and numbers demonstrating the improvements that the winner's product has made in a client's business. The Tenth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

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