Power Your Customer Care Experience with the CRM that Powers Your Business
Engage everywhere with consistent and amazing care experiences.
Add World-Class Customer Service Capabilities to Microsoft Dynamics CRM with Ease
Customers are more connected and better informed than ever before, and organizations are looking for business solutions that can strengthen their ability to connect with customers on their own terms, using whatever device and whatever channel they prefer. This is where Parature, from Microsoft is uniquely positioned to help.
Parature cloud-based customer engagement solutions add world-class customer self-service capabilities to further accelerate the Microsoft Dynamics vision of helping organizations that already power their business with Microsoft products and solutions to deliver amazing customer … anytime, anywhere.
The Parature Cloud Solution
Parature, from Microsoft enables amazing, personalized customer care experiences. By integrating with your Microsoft Dynamics CRM system, agents can begin almost immediately to deliver more efficient and effective service, by leveraging Parature’s knowledge management system, self-service portals and multi-channel engagements.
Parature enables organization to take advantage of an extendable knowledge base available through self-service portals on the Web and Facebook, support ticketing, mobile customer care on virtually any device the customer chooses to use, social customer support, and chat for both traditional customer service scenarios and proactive sales engagement to create new, revenue-generating opportunities for the business. These capabilities complement the existing Microsoft Dynamics CRM customer-care solution with core strengths in workflow, extensibility and process-driven user experiences that allow contact center agents to do their best work.
Our Vision for Future Integration
As Parature becomes more integrated with Microsoft Dynamics CRM, we will introduce new solutions centered on delivering highly productive and proactive customer service experiences.
Parature tailored integrations are currently delivered by our industry-leading professionals that benefit each brand’s best use case. In the future, Parature and Microsoft Dynamics CRM will jointly introduce additional turnkey integrations delivered with simplicity and convenience in mind.
Discover the Parature Advantage
Parature is a cloud-based customer service solution that empowers brands and organizations to deliver consistent care anytime, anywhere through a powerful combination of knowledge management, self-service and multi-channel engagement. Quick to deploy, scalable and flexible, and mobile-responsive, discover the solution many of the world’s leading brands are using to deliver productive, proactive and personalized customer care.