Power Your Customer Care Experience with the CRM that Powers Your Business
Engage everywhere with consistent and amazing care experiences.
Add World-Class Customer Service Capabilities to Microsoft Dynamics CRM with Ease
Customers are more connected and better informed than ever before, and organizations are looking for business solutions that can strengthen their ability to connect with customers on their own terms, using whatever device and whatever channel they prefer. This is where Parature, from Microsoft is uniquely positioned to help.
Parature cloud-based customer engagement solutions add world-class customer self-service capabilities to further accelerate Microsoft Dynamics – and deliver amazing customer … anytime, anywhere.
The Parature Cloud Solution
Parature, from Microsoft, enables amazing, personalized customer care experiences. By integrating with your Microsoft Dynamics CRM system, Parature’s knowledge management system, self-service portals and multi-channel engagements allow agents to deliver more efficient and effective service.
Parature enables organization to take advantage of an extendable knowledge base to create new, revenue-generating opportunities for the business. Available through self-service portals on the Web and Facebook, support ticketing, virtually any mobile device, social customer support, and chat for both traditional customer service scenarios and proactive sales engagement, Parature can revolutionize your customer service experience. These capabilities complement the existing Microsoft Dynamics CRM software with core strengths in workflow, extensibility and process-driven user experiences that allow contact center agents to do their best work.
Our Vision for Future Integration
As Parature becomes more integrated with the Microsoft Dynamics CRM system, we will introduce new solutions centered on delivering highly productive and proactive customer service experiences.
Parature tailored integrations are currently delivered by industry-leading professionals who can provide organizations with its best-use case. In the future, Parature and Microsoft Dynamics CRM will jointly introduce turnkey integrations delivered with simplicity and convenience in mind.