Deliver Consistent Service Across Channels with Parature
As the number of customer service channels continues to grow, along with customers’ expectations for response and convenience, frontline representatives are increasingly challenged by siloed information, limited customer knowledge and managing different channels with different solutions.
Parature’s multi-channel solution provides organizations with a unified, cloud service desk that increases efficiency and effectiveness through consistent collection, management and resolution of customer service issues across all major channels.
- Provides a single solution to manage all channels including email, ticket, knowledgebase, chat, social, mobile
- Streamlines multichannel business processes
- Provides a single view of the customer across multiple channels
- Leverages a unified knowledgebase to provide consistent answers and information across channels and customer service representatives (CSRs)
- Provides the customer with convenient, responsive service on the channel of their choice
- Delivers a consistent multi-channel customer service experience and information
- Reduces customer frustrations from having to repeat their information or issue multiple times
- Provides more personalized service as service desk agents have greater access to customer history and feedback