My Challenge Is: System Integration
My organization needs a cloud-based customer service solution that easily integrates with our current systems and also with the online business applications we use on a daily basis like WebEx, LogMeIn, Microsoft Dynamics, Google Apps and more. We need a system that will allow us to easily expand our services, as well. More than anything, we want a SaaS CRM solution that can be customized to our business’ needs, not one-size-fits-all software.
Parature Solution: Parature Integrations
Parature always listens and responds to the needs of its clients and partners with best-in-class applications that complement Parature’s product suite to optimize performance, provide greater visibility and intelligence into customer service processes, and provide you with the maximum return on investment. Integration of your Parature Customer Service Software with other critical systems opens up a whole new level of efficiency for your organization, leading to improved support efforts and better business practices. Parature provides customer service software that revolves around you and the business applications you use most.
- Parature API is a secure, public, REST-based XML Application Programming Interface (API) that allows you to move data in and out of your Parature system to integrate with other critical systems. For example, the Parature API™ would allow you to synchronize Parature with your ERP systems contacts, accounts, support plans, service level agreements and even your organization’s sales automation software.
- Seamlessly integrate with the applications you use most including WebEx, Facebook, Aria, Microsoft Dynamics and more
- Benefit from single sign-on access to a wealth of applications and secure user authentication to protect your data in the cloud
“Parature’s support solution rapidly impacted our business. The cloud-based delivery model, as well as the high-level of support we received from Parature, resulted in a fast and painless deployment process that enabled us to quickly reap the rewards of a multi-platform customer support solution thanks to dramatic improvements in response time rates, and, consequently, our satisfaction ratings.” – Andy Robinson, Director of Customer Care at Asure Software.
Parature provides customer service software that revolves around you. Find out more about the best cloud-based customer service solutions available. Click here for a free demo, email us at firstname.lastname@example.org or call 1-877-GO-PARATURE.