On-Demand Customer Service, Customer Support & Help Desk Software
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Customer Support Solution
Parature's Customer Service & Support Software
Parature’s web-based, on-demand customer service management solution combines both internal productivity tools with modules designed to enhance your customer’s experience. This award-winning customer service software solution is comprised of a number of integrated modules that will enable you to solve all of your customer’s issues quickly and reliably. Whether you need a closed loop ticketing solution, self-service tools, or surveys and reports to analyze end user satisfaction, Parature’s customer support software will meet all of your business needs.
Activity
Accurately manage all individual and group activities by collaboratively tracking support desk tasks,
meetings and events
Asset
Manage and track all IT assets in a centralized and efficient manner
Chat
Allow customers to engage in live online question and answer sessions with support representatives
Contact
Build business relationships with this central repository that tracks account-level data, service level
agreements, user contact information, and product ownership details
Download
Offer a central area where customers can easily download critical documents, patches, and media files
Forum
Create online discussion boards where customers can share valuable ideas and discuss complex questions
Knowledgebase
Provide an easy to use knowledgebase with multimedia content where customers can find answers to
frequently asked questions and documentation
Portal
Enhance your customers’ experience by offering a customized support portal with multiple navigation
options and personalization capabilities
Product
Provide personalized product specific support to every customer
Report
Use this reporting tool to evaluate all aspects of the support desk and improve the quality of the
support portal
Survey
Create and distribute online surveys to measure end user satisfaction and evaluate organizational
performance
Ticket
Manage the progress and status of every trouble ticket and allow customers to submit and track their
own service requests online
Knowledge Base Software | Case Management Software | Knowledge Management | Help Desk Software | Online Customer Support Software | Web Based Help Desk Software | Trouble Ticket software