Don’t forget Parature University today at 1pm!
Using Ticket Email Templates to Enhance Customer Notifications
Date: January 26, 2011
Time: 1:00pm EST
Skill Level: Beginner
Parature Ticket Administrators and Support Portal Website Developers attend this webinar to learn how to customize the ticket email notifications your customers receive to include appropriate content, as well as incorporate your corporate look and feel.
- Incorporate corporate branding (Ex. colors and logo)
- Include a standard greeting (Ex. Dear Eric, thank you for your request…)
- Add ticket fields
- Include a standard closing (Ex. Regards, Lisa – Parature Services Team)