ePortal

On Demand Customer Support Service Software

Minimize support calls and maximize customer satisfaction with ePortal, an essential feature in Parature’s help desk and customer support software on demand solutions. Built with a simple layout, multiple navigation options and personalization capabilities, ePortal enriches your end users’ experiences resulting in a reduction of overall costs and increased customer loyalty.

Benefits

• Offer 24x7 support to all or select users from any web browser
• Reduce the volume of support calls and improve customer satisfaction through a self-service customer support or help desk software solution
• Allow end users to choose how they will receive support by providing a multi-channel online support offering through your website

Key Features

Customizable Support Portal
Encourage users to return to your Support Portal by creating a site that matches their unique needs

• Modify the look and feel of your Support Portal to direct end users to the tools and information they need
• Use DNS masking to customize the URL and provide a consistent look and feel to your company’s web site

Tailor web site access
Modify access to your Support Portal to ensure ease of use and establish general or restricted availability

• Require a login and password for users to enter your Support Portal or offer general public access, depending on your end user base
• Use a pass-through user authentication system to integrate applications with your Support Portal and eliminate the need for repetitive logins by end users

Personalization Options
Offer personalized features to engage end users quickly and to help them become accustomed to accessing customer service software on demand

• Allow users to personalize their “My Support” tab by allowing them to create, manage, and view their support history through the portal
• Measure and improve customer satisfaction by giving end users the ability to submit feedback regarding the Support Portal