Parature Portal™

Parature Portal™ gives you a 24/7 professional, personalized external support portal that matches your customers' unique needs.

Your portal looks identical to your website, so your customers feel comfortable that they're on familiar ground. Change the look and feel of your portal to point end users directly to the information they need.

From the portal, your customers can access a fully searchable knowledgebase, submit tickets, and even check on ticket status themselves.

Your customers can personalize their "My Support" tab to create, manage and see their own support history. They can even submit feedback about the portal on the spot.

• Parature Portal
  Feature Sheet
• How to Use a Customer Support Portal to Deliver Multi-Channel Service
  White Paper

You Control Access to Ensure the Best Customer Experience

You can change access to set the level of availability you want. For instance, require a login and password before customers can enter your portal, or offer complete public access, it's up to you. Use a pass-through user authentication system to integrate applications, eliminating the need for repetitive logins.

"The best part about working with Parature was how quick and easy it was to get everything done. It literally took a few days instead of weeks or months to get the new support portal set up to our exact specifications. It worked perfectly, fit our budget, and our staff was comfortable using it in no time." Roanoke County Public Schools