DBM Chooses Parature for Web-Based Support Solution

Reston, VA - September 9, 2002 - Parature, Inc., an innovator of online customer support software, today announced that DBM has selected Parature Web Service to power its internal sales support center on the Web. DBM, a division of The Thomson Corporation (NYSE: TOC), is the world's leading provider of strategic human resource solutions in employee transition, retention, development, and selection.

DBM will use Parature to provide internal sales support to its global sales team. Founded in 1967, DBM has more than 225 offices in 47 countries. Parature will allow DBM's account executives to share information and to request technical support from the company's corporate technology support team. The initiative is designed to enhance DBM's sales teams productivity while reducing internal support costs.

Parature is a complete service request management system with customer self-service-on-the-Web capabilities. Companies use Parature to organize, manage and respond to their customers' support requests through email and customizable problem/solution forms (tickets). In addition, Parature makes it easy for companies to publish customer support knowledge bases to the Web, allowing their customers to locate solutions online without needing to request personalized support each time they encounter a problem.

"Parature is an ideal tool for internal sales support," said Michael Martin, applications manager for DBM. "The same principles that make a great customer support system - ease-of-use, broad functionality, scalability - also make a great internal Intranet tool. In particular, the Parature eTicket module gives our team members around the globe an easy and effective way to request support for closing deals. We are actively evaluating other uses for Parature within DBM."

"DBM and its parent company The Thomson Corporation are visionary in their creative use of technology to improve business performance," said Ching-Ho Fung, chairman of Parature. "To be selected by DBM is an honor for Parature. We look forward to working with DBM and to continuing to refine our online support offering."

About Parature

Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers.  With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine's Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit www.parature.com or follow @parature on Twitter.

About About DBM

DBM is the world's leading provider of strategic human resource solutions that help organizations align their workforces to meet changing business needs. While best known for its outplacement consulting and career transition services, the company has built on its in-depth understanding of human resource challenges and has expanded its services to provide solutions in employee retention, development, and selection. Headquartered in New York, NY, DBM can be found on the Web at www.dbm.com.

Media Contact

Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com