Colorado CustomWare Selects Parature for Online Support

Reston, VA - August 8, 2003 - Parature Inc., an innovator of online support software, today announced that Colorado CustomWare has selected Parature to power its support website. The announcement comes at a time when more and more small- and medium-sized businesses are choosing Parature to launch their first-ever online support initiatives. Parature's hosted online support solution provides a high level of functionality and value for a relatively low price tag.

Colorado CustomWare, www.coloradocustomware.com, is a private company that provides appraisal assessment software to state and local governments nationwide. The company selected Parature after evaluating online support solutions from other vendors including RightNow Technologies and YellowFish Software.

Prior to selecting Parature, Colorado CustomWare did not provide an online support option to its customers. People using the company's appraisal assessment software typically called into a toll-free phone number for support, or sent email to a support email address that was shared by several Colorado CustomWare employees. Response times to customer inquiries and the responses themselves varied greatly depending on who serviced the call.

With Parature, Colorado CustomWare is able to provide a consistent level of support to every customer by leveraging Parature's web knowledge base and built-in ticket management system. By involving the customer more in solving problems, Colorado CustomWare is also gaining a better understanding of its market while controlling its own support costs.

"As a growing enterprise, we needed a consistent and cost-effective way to support customers going forward," said Rich Graylin, Chief Operating Officer for Colorado CustomWare. "Parature provides the best value for the money when it comes to setting up online support operations. Our customers like our new support website, our staff is comfortable using the system, and our response times and quality of responses to customer inquiries have been improved. If we had to do it all over again, we would still select Parature in a heartbeat."

About Parature

Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers.  With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine's Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit www.parature.com or follow @parature on Twitter.

About Colorado CustomWare

Colorado CustomWare develops software solutions to meet the needs of Assessment Professionals. Our solutions are centered around our core CAMA product, RealWare. We also provide mapping solutions, field devices, and scheduling software. Our staff is comprised of industry experts, and we understand all aspects of property tax systems and services. We want to partner with you to help you succeed! Our software design and customization approach recognizes that some requirements are common to all of our clients, some vary by state, and some are unique to each operation.

Media Contact

Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com