Parature Adds eProduct to Its Suite of Integrated On Demand Support Modules

Reston, VA - August 28, 2004 - Parature, a leading provider of on demand support software, announced today the immediate availability of their eProduct module. eProduct, Parature's eleventh module, allows users to easily manage their product workflow, and update their customers on product availability and delivery status on demand. eProduct expands Parature's support offering, which includes trouble ticket, knowledge base, asset management tool, contact management, a scheduling tool, online discussion boards, real-time chat sessions, and download, survey, and reporting capabilities.

Havok, developers of gameplay dynamics and physics solutions, has begun to utilize eProduct to customize the support they offer to their customers. "eProduct has become a central part of Havok's customized support process," stated Hugh Reynolds, Director of Professional Services at Havok. "The product catalog concept effectively manages information ownership, which in turn allows us to restrict how we expose certain information to specific customers."

"eProduct offers an unlimited number of configurable fields to track a product's lifecycle," stated Calvin Lam, Chief Software Architect of Parature. "When integrated with our eService and eTicket modules, users can access key information on the products they own through a support portal, and view their trouble tickets based on the products they own. eProduct also restricts customers from accessing information on products that they do not own."

With the addition of eProduct, Parature continues to offer the most complete support solution in the market today. "eProduct complements our current suite of modules, providing increased user capabilities and quick access to vital information," commented Duke Chung, CEO of Parature. "Our solution is unique: we provide a suite of support modules and allow our customers to pick and choose which modules best fit their specific business needs. We are continually developing new modules to address the needs of our customers, solidifying us as the leading on demand support software provider."

About Parature

Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers.  With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine's Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit www.parature.com or follow @parature on Twitter.

About Havok

Havok is the developer of Havok 2, the fastest, most flexible and robust cross platform gameplay dynamics and physics solution available. Havok 2 provides a dynamics workflow framework with exporters for 3ds max and Maya, XML serialization, visual debugging and profiling tools, and the industry's most experienced game dynamics support team. Havok 2 delivers a complete and fully customizable solution with support for collision detection, rigid body physics, character controller, vehicles, ragdolls and bone dynamics. The Havok 2 dynamics engine is easily integrated with all third party and in-house rendering engines including RenderWare, Unreal, Gamebryo, and Source and is optimized for PlayStation2, Xbox, GameCube and the PC. Over 70 top game developers such as Cyan, EA, Ion Storm, Nihilistic, Pandemic, People Can Fly, Red Storm, Remedy, Sammy, Sega, Shiny, Sony Cambridge, Turbine, VUG and Z-Axis have licensed Havok 2 for their titles. Havok has offices in Dublin, Ireland and San Francisco. For more information on Havok visit http://www.havok.com.

Media Contact

Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com