Passport Health Communications, Inc. Selects Parature's Customer Support Solution over KnowledgeBase.net

McLean, VA - May 2, 2005 - Parature, a leading provider of award winning, on demand customer support software, announced today that Passport Health Communications, Inc. providers of leading healthcare information technology has selected Parature's Customer Support Solution. Having utilized an in house solution, Passport Health ran into scalability and maintenance issues. After an extensive evaluation process, Passport Health selected Parature over KnowledgeBase.net for their ease of use, competitive pricing and quick implementation.

Prior to Parature, Passport Health implemented a home grown solution, which offered their customers a website of frequently asked questions for each of their products. "With our previous solution we had to continuously update well over 120 pages worth of support information," stated David Fox, Vice President of Customer and Technical Support. "With Parature, we can match the look and feel of our support portal to that of our website, and effectively communicate changes to our products through their robust knowledge base."

Delivered as a hosted service, Parature's Customer Support Solution enables companies to rapidly add information to their websites without putting additional burdens on their in house writers and IT team. "Parature invested the time to listen to our needs and helped us understand how we could benefit from utilizing their solution; rather than trying to just sell us," concluded Fox.

"Parature strives to identify the needs of our clients," said Duke Chung, CEO at Parature. "Our solution and delivery model eliminates lengthy implementations, high maintenance costs and unnecessary complexity, making our award winning solution the best of class in today's marketplace."

About Parature

Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers.  With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine's Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit www.parature.com or follow @parature on Twitter.

About Passport Health Communications, Inc.

With insurance information on over 175 million covered lives, Passport Health Communications, Inc. is focused on delivering innovative, transaction-based healthcare solutions that help providers manage the balance between patient access, quality of care and getting paid. Passport's real-time solutions help providers maximize their revenue cycle performance by reducing denied claims and their related write-offs. With the addition of Healthworks, Passport will grow to over 1,200 hospital customers and 1,500 large physician groups. Passport's website is www.passporthealth.com.

Media Contact

Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com