TMA Resources Selects Parature’s On Demand Help Desk Software

Software provider’s strategy includes extending help desk to mobile devices to provide continuous customer support

McLean, VA - February 22, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that TMA Resources, a Virginia-based provider of association management software products and services, has selected Parature's Help Desk Software Solution to enable more efficient and cost effective internal support. Recognizing the inefficiencies behind supporting an in-house system, TMA Resources decided to implement new help desk software. “After working with the Parature services team, I had our support Web site up and running in a week, which makes me look great! The Parature solution is affordable and has even more features than we were originally sought,” stated Pablo Juarez, Manager, IT and Hosting Operations at TMA Resources.

With only one person managing TMA Resources help desk, which supports more than 150 employees, the hosted aspect of Parature’s help desk software is an enormous benefit. “With Parature, someone else manages the system, the maintenance, and all of the updates. I can focus on supporting our employees, rather then administering an entire system,” noted Juarez. He went on to explain that Parature even allows him to tie support into mobile capabilities. “I have the solution set up so that it pages my Blackberry device if critical issues come in. I know that people are supported twenty-four seven, and I can sleep more easily at night.”

The home-grown system TMA Resources used prior to Parature had included basic tools, but did not offer a proactive, scalable solution. “With our old system, essentially whoever yelled the loudest, got support. I would have had to have asked for additional capital to build it out to meet our needs,” stated Juarez. After researching a number of help desk software systems, including Intuit Track It!, and speaking to current Parature clients, TMA Resources chose Parature for its comprehensive functionality and overall fit with the organization. “Selecting Parature was a simple matter. The rich interface, powerful back-end, and extensive customization abilities were exactly what we wanted. Overall, it is just a fantastic product,” said Juarez.

To learn more about the benefits of selecting a hosted solution, please visit http://www.parature.com/res_whitepapers.aspx for Parature’s free White Paper entitled 10 Reasons to Get Your Software as a Web Service.

About Parature

Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers.  With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine's Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit www.parature.com or follow @parature on Twitter.

About TMA Resources

Headquartered in Vienna, Va., TMA Resources, Inc. and its team of highly skilled professionals produce a member relationship software solution, TIMSS™, for some of America’s most prestigious professional societies, trade associations, labor unions, and other member-centric organizations. In 2005, TMA Resources ranked 344 on the Software 500 annual listing of the world’s largest software companies. For more information about the company, visit www.tmaresources.com.

Media Contact

Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com