Parature Names Elaine Harvey Vice President of Engineering

Eighteen-year software development veteran brings solid track record of management success

Vienna, VA - August 14, 2006 - Parature, provider of award-winning, on demand customer support software, announced today the appointment of Elaine Harvey as Vice President of Engineering. Mrs. Harvey will be responsible for the management of Parature’s software development efforts, including guiding product architecture and execution of design, as well as overseeing personnel and continuing the strategic expansion of the development organization. Backed by 18 years of software development experience, and 12 years of management experience, Mrs. Harvey brings to Parature keen insight into how to successfully build solid technology and motivated teams. “I’m very pleased to join Parature at such an exciting time in the company’s history, and look forward to contributing to the company’s growth and momentum by guiding the development of solid, visionary customer support software that exceeds customer and market expectations,” stated Mrs. Harvey.

Prior to joining Parature, Mrs. Harvey was the director of the Secure Software Development Practice within the NetSec (now Verizon Business) Government Solutions Group, a leading secure software developer within the U.S. intelligence community. During her tenure with NetSec, Mrs. Harvey co-created two patent-pending inventions: a wireless intrusion detection system and a secure one-way network bridging technology. Prior to NetSec, Mrs. Harvey held senior software architecture and programming positions with several high tech companies including Ubizen, provider of managed security software for corporate networks.

“Elaine’s solid expertise in software development, particularly security domain experience and strategic architecture design, as well as demonstrated abilities to lead and motivate teams, makes her a terrific addition to our management team,” said Duke Chung, CEO and President, Parature. “Elaine has already made great strides in a very short time, hiring talented personnel to build out the development organization and working collaboratively with many areas of the company to ensure our software will continue to revolutionize the customer support industry.”

For information on Parature’s Customer Support Solution, please visit http://www.parature.com/landing/customersupport.aspx 

About Parature

Parature, a leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world.  Founded in 2000, Parature received the 2007 and 2008 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. Parature has been named to both the Washington Business Journal’s list of Best Places to Work and The Washingtonian list of Great Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support millions of end users worldwide. For more information, visit www.parature.com or follow @parature on Twitter.

Media Contact

Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com