Parature Names Elaine Harvey Vice President of Engineering

Eighteen-year software development veteran brings solid track record of management success

Vienna, VA - August 14, 2006 - Parature, provider of award-winning, on demand customer support software, announced today the appointment of Elaine Harvey as Vice President of Engineering. Mrs. Harvey will be responsible for the management of Parature’s software development efforts, including guiding product architecture and execution of design, as well as overseeing personnel and continuing the strategic expansion of the development organization. Backed by 18 years of software development experience, and 12 years of management experience, Mrs. Harvey brings to Parature keen insight into how to successfully build solid technology and motivated teams. “I’m very pleased to join Parature at such an exciting time in the company’s history, and look forward to contributing to the company’s growth and momentum by guiding the development of solid, visionary customer support software that exceeds customer and market expectations,” stated Mrs. Harvey.

Prior to joining Parature, Mrs. Harvey was the director of the Secure Software Development Practice within the NetSec (now Verizon Business) Government Solutions Group, a leading secure software developer within the U.S. intelligence community. During her tenure with NetSec, Mrs. Harvey co-created two patent-pending inventions: a wireless intrusion detection system and a secure one-way network bridging technology. Prior to NetSec, Mrs. Harvey held senior software architecture and programming positions with several high tech companies including Ubizen, provider of managed security software for corporate networks.

“Elaine’s solid expertise in software development, particularly security domain experience and strategic architecture design, as well as demonstrated abilities to lead and motivate teams, makes her a terrific addition to our management team,” said Duke Chung, CEO and President, Parature. “Elaine has already made great strides in a very short time, hiring talented personnel to build out the development organization and working collaboratively with many areas of the company to ensure our software will continue to revolutionize the customer support industry.”

For information on Parature’s Customer Support Solution, please visit http://www.parature.com/landing/customersupport.aspx 

About Parature

Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers.  With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine's Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit www.parature.com or follow @parature on Twitter.

Media Contact

Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com